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Description
The Administrative Assistant serves as the welcoming face and initial point of contact for residents and families and is responsible for front office duties including, greeting visitors, answering phones, providing resident/family support, receiving mail/packages, basic bookkeeping, and assisting staff as needed. This role is also responsible for various administrative tasks in support of facility leadership and the management team, as well as the corporate office, all while maintaining confidentiality and ensuring smooth daily operations in a compassionate, home-like environment for the residents.
Join our dedicated team at Patriots Glen!!
Full Time
Mon-Friday
$20-$24 DOE
Benefits:
- Competitive Hourly Rate
- Employee Referral Bonus Program
- Employee Appreciation Days
- Paid Time Off / Sick Leave
- Medical, Dental, Vision
- 401k Retirement Plan
- Benefits
JOB RESPONSIBILITIES
- Greet residents, families, and guests; answer phones, take messages, and direct inquiries; manage incoming/outgoing mail.
- Provide information, assist with forms, and address concerns with empathy.
- Maintain filing systems, manage databases, prepare documents, and perform general office duties.
- Assist the Executive Director, department managers and line staff, help with daily front office maintenance, and help with new resident move-in coordination, as needed.
- Assist the Business Office Manager with training and mentoring the Receptionists.
- Manage office calendars and schedule appointments as needed.
- Assist with preparing for new hire orientation.
- Act as a point of contact to address inquiries or concerns from residents and families, fostering positive relationships and promoting resident rights and dignity.
- Assist with bookkeeping tasks, such as processing invoices, managing records, rent collections, bank deposits, and cash handling, as well as supporting the Business Office Manager.
- Uphold strict confidentiality for resident,family and staff information in accordance with privacy policies and applicable regulations.
- Maintain a neat, orderly and organized front desk/lobby.
- Respond and assist with any resident, staff,guest, or community emergency.
- Assist with special events as needed.
- Maintain a professional appearance as described in the uniform policy.
- Report any unusual incidents to the Director of Nursing, Executive Director and LN on Duty.
- Report to the Director of Nursing regarding resident intermittent nursing services needs/changes in accordance with policies and procedures.
- Maintain a professional caring approach when dealing with residents, families, staff, visitors, vendors, and the general public.
- Any other duties as required by the Business Office Manager, Executive Director, or Director of Nursing.
Requirements
- A high school diploma or GED is required, Associates-Degree preferred, with 2 or more years of experience in an administrative, healthcare, or senior living setting.
- Excellent written and verbal communication skills.
- Strong time management, multitasking, and organizational skills.
- Competency with computer systems and software, especially Microsoft Office programs (Word, Excel, Outlook, Power Point), and the ability to learn new systems.
- Possess public relations capabilities and experience.
- Customer service skills, including phone etiquette.
- Strong attention to detail.
- Ability to proof read
- Healthy appearance and outgoing personality
Ability to read, write and speak English clearly - Dependable
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