Enterprise Security Operations Specialist

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibilities:

• Monitor access control, video management, alarm, and mass notification systems in real time; detect, classify, and triage incoming alerts across all electronic security systems. 
• Implement established notification procedures for workplace violence, emergency events, access control incidents, and field security requests per ESOC SOPs and escalation matrices. 
• Document all incidents, events, and service interactions accurately in ServiceNow, including timeline entries, involved parties, actions taken, and disposition. 
• Process access control requests and field requests for CCTV and other security equipment; verify authorization prior to credential issuance or modification. 
• Provide enterprise-wide security support via phone and the ESOC inbox; triage requests and escalate items exceeding defined scope or urgency thresholds. 
• Support Asset Protection efforts at retail locations; coordinate notifications and documentation per established retail incident procedures. 
• Apply correct escalation criteria to distinguish shift-level incidents from those requiring leadership notification. 
• Use AI-assisted documentation tools and workflow automation resources to support accurate, timely incident records. 

Required Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred 
• 1+ year in a security operations center, emergency communications center, call center, or comparable 24/7 environment 
• Clear written and verbal communication skills; ability to produce accurate notifications and shift documentation under time pressure 
• Proficiency with Microsoft 365 (Outlook, Teams, Word) 
• Ability to work rotating Day, Swing, and Night shifts including weekends and holidays 
• Sustained attention across multiple concurrent data streams 
• Consistent SOP adherence across every shift and incident type 
• Clear, direct written and verbal output under time pressure
• Rapid, accurate execution within defined authority with timely escalation 
• Follow-through on documentation and shift obligations regardless of workload 
• Active receptiveness to feedback with demonstrated ability to incorporate direction

Preferred Qualifications:

• Experience with enterprise access control, video management, or alarm management systems 
• Experience with ServiceNow or comparable case management platforms 
• Background in corporate security operations, emergency management, U.S. military service, or law enforcement 
• Working familiarity with AI-assisted documentation or workflow automation tools

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Bellevue, WA hourly pay range: $23.37/hour-$31.62/hour

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.