ERS Payment Specialist

ERS Payment Specialist

WHAT YOU’LL DO:

This role is responsible for timely and accurate payments to our Emergency Roadside Service providers.

WHO WE ARE: 

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Process daily invoices from providers in ERS payment system.

• Perform daily audits of ERS transactions to ensure compliance with contracts and business rules.

• Process, prepare, and distribute payments twice a month.

• Maintain proper records and documentation of all payments to providers.

• Resolve payment discrepancies with service providers.

• Assist other departments with researching and resolving ERS issues.

• Responsible for updating and maintaining provider contracts in ERS back-office system.

• Collaborate with Automotive Services team members for any issues or updates to the ERS Network.

• Assist with special projects on an as-needed basis.

• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.

• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

MINIMUM QUALIFICATIONS:

• High school diploma or GED

• 1+ year experience in office support or administrative field

PREFERRED QUALIFICATIONS:

• Associate Degree (AA) in business or related field preferred

• 1+ year experience in automotive or roadside delivery industry preferred

KNOWLEDGE, SKILLS, ABILITIES:

• Competent in MS Office, including Excel, and navigating the internet.

• Competent at navigating various business systems and programs, including online mapping applications

• Attention to detail and accuracy

• Strong arithmetic skills

• Ability to handle confidential documents and information.

• Ability to address multiple demands and competing priorities in a changing environment.

• Skilled at working independently; able to prioritize and complete assignments with minimal direction.

• Skilled in handling urgent situations professionally and willing to take extra measures when solving problems.

• Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.

• Ability to establish and maintain cooperative working relationships.

Compensation

• Hiring Range: $23.05 – $27.07 per hour

   

BENEFITS WE OFFER:

• Health insurance (medical, vision, dental and prescription drug)   

• Up to 22 days of Paid Time Off (PTO) in the first year 

• Eleven paid holidays in addition to PTO 

• 401(k) with Employer Match   

• Life, Short-Term Disability and Long-Term Disability insurance   

• Flexible Spending Accounts   

• 4 Hours of Volunteer Time Off per year   

• On-Demand Pay / Earned Wage Access  

• Free Premier RV AAA Washington Membership   

• Travel, Insurance, and Membership Discounts and Perks   

• Paid, on-going training throughout your career   

• THRIVE wellness program   

• Tax-advantaged commuter benefit   

• Free parking   

• Financial Literacy Education 

   

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

• Equipment used: computer, phone, office equipment, various virtual technologies

• Travel: Rarely Travel To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.