Onboarding Project Manager

Why This Role Matters:

The onboarding experience is where customers decide if a platform will truly help them succeed. You’ll play a critical role in ensuring new MoxiWorks customers feel confident, supported, and excited about the tools they’re adopting. Your work will directly impact customer satisfaction, adoption, and long-term growth. 

Your Next Opportunity:

As a Customer Implementation & Onboarding Specialist, you will be responsible for leading new brokerage clients through the successful implementation of the MoxiWorks platform. This role manages the end-to-end implementation lifecycle—from project kickoff through launch—ensuring clients are set up for long-term success when handed of to Customer Success.

 You will act as the primary project lead for brokerage and internal stakeholders. The ideal candidate is highly organized, client-focused, and experienced in managing multiple implementations simultaneously.

What You’ll Do

• Lead onboarding and implementation for new brokerages and agents joining MoxiWorks
• Run kickoff calls and guide customers through launch timelines
• Configure accounts, integrations, and platform settings
• Deliver training sessions and product walkthroughs for customers
• Troubleshoot onboarding issues and ensure a smooth go-live experience
• Partner with Sales and Customer Success to ensure customers are set up for long-term success
• Share customer feedback with Product to help improve the platform and onboarding experience

What Qualifies You: 

• 2–5 years in project management, customer facing technical support onboarding, implementation, or SaaS support
• Strong communication and customer training skills
• Ability to manage multiple onboarding projects simultaneously
• Comfortable working with both technical teams and non-technical customers
• A proactive, problem-solving mindset
• Ability to translate technical processes into clear client guidance.

Nice to have

• SaaS onboarding or implementation experience
• CRM or marketing platform experience
• Real estate or PropTech exposure
• Experience using project management tools (Asana, Monday, Jira, etc.).

Moxians Are Covered: 

All benefits are subject to review on an annual basis whereas we continuously assess our total reward proposition aligning with the needs of our people, our business and the market. 

All benefits start 1^st of the month. 

View Full Benefit Program: Sequoia

• Get paid on your birthday  

• Employee Assistance Program via Uprise Platform 

• Hybrid work arrangements  

• Paid maternity and paternity leave 

• Employee Referral Program 

• Employee Health & Wellness  

• Access to salary sacrifice for superannuation 

• Employee Engagement/Recognition Programs  

• Novated lease salary packaging options 

• Enjoy a vibrant office culture with premium facilities at The Commons in Cremorne 

Note: benefits may vary by country and region we operate in.  

EEO Statement:

At MoxiWorks, innovation happens when diverse perspectives come together. That’s why we are committed to creating an inclusive, supportive workplace where people from all backgrounds can thrive and do their best work. 

We welcome applicants of all identities and lived experiences, including people from culturally and linguistically diverse communities, people with disability, and people of all gender identities. We are proud to be an equal opportunity employer, and we make hiring decisions based on skills, potential, and values alignment. 

We take our core values seriously and work hard to create an environment where you feel welcomed. The best ideas come from teams that reflect the world we are building for.