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Job Overview
T-Mobile for Business (TFB) is seeking a Principal Program Manager, EBC Operations & Scale to own the operating model behind our world-class EBC program. Our team drives the executive engagement strategy and experience for our top current and prospective customers across strategic, enterprise, public sector, mid-market, and partner channels. We are responsible for the full engagement lifecycle: sales strategy, agenda and narrative, immersive experiences, execution, follow-up, and the Voice of the Customer insights that inform business strategy, strengthen customer trust, and accelerate sales growth.

In this role, you will own the strategy, enablement, and scale that keep more than 350 executive engagements a year running at a premium bar across in-person, virtual, and field formats, and the performance model that proves their business impact. You will partner across sales, marketing, and cross-functional teams to grow the program without losing the personal experience that sets it apart. This is a senior individual-contributor role that leads through influence rather than direct management, and the right person is a builder who can assess the current model, find the gaps, and create scalable solutions.

The preferred location for this position is Bellevue, WA; candidates in New York, NY, or Herndon, VA, will also be considered. The role requires onsite attendance at least three days per week, with additional in-office presence as business needs require.

Key Responsibilities

Program Operations & Scale

Own the end-to-end operating model for executive engagements, from request through planning, delivery, follow-up, and measurement.

Build and improve the core mechanisms: intake, capacity planning, service levels, escalation, handoffs, and operating cadence across physical, virtual, and field engagements.

Serve as business owner for BriefingSource, the briefing-management platform, including requirements, workflows, data quality, adoption, and future enhancements.

Identify opportunities to improve operational efficiency through automation, AI-enabled workflows, and emerging technologies that streamline intake, planning, and follow-up and enhance the sales and team experience.

Partner closely with the executive briefing delivery team to identify operational pain points, translate lessons learned into scalable solutions, and continuously improve the engagement lifecycle.

Define the standards for sales and program playbooks, SOPs, and onboarding that create consistency across channels, partnering with the ops teams who build and maintains them.

Partner with room technology, A/V, and facilities teams to improve how those services support engagements.

Discussion Leader Program

Own the strategy and operating model for the discussion leader program across all locations engagement formats.

Set the standards for recruiting, onboarding, matching, preparation, utilization, and recognition.

Gather feedback and review engagement data, then route insights back to content teams and SMEs to sharpen messaging, materials, and delivery.

Build and maintain benches aligned to customer needs, expertise, geography, format, and demand, and balance capacity so key participants are not overused.

Build relationships and program experience that make speakers want to participate and show up prepared.

Direct contractor resources on day-to-day administration: roster maintenance, scheduling, prep coordination, tracking, and feedback.

Program Performance & Impact

Drive the program budget strategy. Set the rationale for where dollars go, prioritization, and leadership visibility, and partner closely with the ops team with procurement, purchase orders, invoices, and reconciliation.

Partner with the data science team to build reporting from BriefingSource and other sources that ties engagements to pipeline, revenue, and deal velocity, then turn that data into insights and recommendations leadership can act on.

Analyze engagement patterns to find what drives outcomes, then optimize the program against them, from format and audience mix to speaker fit and follow-up.

Establish the governance that clarifies decision rights, ownership, escalation, and accountability across the program.

Set program-level facilities priorities and standards, partnering with the ops team who owns facilities, catering, and site logistics day to day.

#LI-Corporate

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $103,100 - $186,000

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ366369&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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