Project Coordinator, Technical Services Delivery

Overview: The Project Coordinator will assist in managing staffing plans, hiring, onboarding, training, and monitoring work hours. This role requires coordination with the MSD Program Manager and Account Management team, overseeing interactions with onsite resources, customers, and external employees.

Key Responsibilities:

• Coordinate onboarding processes, IT asset setup, and documentation for Delivery consultants.
• Deliver consultant onboard presentations and materials.
• Track and report KPIs related to time management, attendance, and employee retention.
• Host meetings, including kickoff calls for recruiting efforts.
• Conduct one-on-ones with up to 30 consultants, document feedback, and follow up on concerns with the Service Delivery Manager and consultants.
• Standardize documentation and support continuous improvements in recruiting processes.
• Communicate and plan morale events.
• Help maintain a professional and positive culture 
• Assist in the collection of employee satisfaction and customer satisfaction surveys 
• Assist with employee engagement strategies and support resource alignment across projects
• Manage IT asset retrieval during employee offboarding and conduct exit interviews.
• Document and distribute Project Leadership meeting minutes and notes
• Facilitate project committees for personal and professional development of resources
• Support the Project or Program Manager in project financial auditing
• Partner with Project or Program Manager on delivery related initiatives
• All other job duties as assigned

Required Skills:

• 1-4 years of experience in project coordination, administrative roles or working with cross-functional teams.
• Strong attention to detail and time management skills.
• Excellent communication skills (verbal and written).
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work in a fast-paced environment and solve problems effectively.

What You’ll Need to Succeed

• Ability to effectively manage and prioritize your workload.
• A passion for problem solving and a solution-oriented mindset in the face of challenges.
• Ability to effectively communicate both verbally and in writing (articulating messages, information, and ideas to a diverse audience).
• Strong relationship building skills and ability to build with internal and external audiences.