Telesales Representative

Company Description

VI Resorts by Westgate Corporate (Bellevue, WA)

The headquarters of VI Resorts by Westgate, located in Bellevue, Washington, serves as the administrative home of the VI Resorts vacation club, North America's largest owner-controlled timeshare and vacation club, supporting the Owners by offering convenient access to Pacific Northwest business and travel resources. The VI Resorts corporate office supports the operations, member services and club experience that underlie all VI Resorts stays. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Job Summary:

The Telesales Representative plays a vital role in generating qualified leads and driving sales opportunities for the company’s vacation ownership program. This position involves contacting prospective owners by phone to promote tours, explain the program benefits, and schedule appointments for in-person presentations.

Essential Duties and Responsibilities:

• Make outbound calls to prospective owners from provided lead lists.
• Engage prospects in friendly and professional conversations to identify interest in vacation ownership opportunities.
• Educate potential buyers about resort destinations, promotional offers, and the value of timeshare ownership.
• Schedule appointments for tours or presentations.
• Follow up on interested prospects, online inquiries, or referrals to maximize conversion rates.
• Accurately record customer interactions, lead information, and appointment details in the CRM system.
• Provide excellent customer service while representing the company with professionalism and enthusiasm.
• Other duties as assigned.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Experience

• Previous telesales, call center, or hospitality sales experience preferred (timeshare experience is a plus).
• Proven track record of meeting or exceeding sales or call performance targets.

Education & Certifications

• High school diploma or General Education Degree (GED); or equivalent combination of education and experience.

Additional Information

Skills/Knowledge

• Excellent verbal communication and persuasive selling skills.
• Strong listening skills and ability to build rapport quickly.
• Knowledge of CRM systems and call center software.
• Ability to handle pushback professionally and remain motivated.
• Comfortable working in a fast-paced, performance-based environment.
• Goal-oriented with a competitive and positive attitude.

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.