EVP Chief Digital Officer

Address

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

*This is an in office position.

ROLE SUMMARY

The Chief Digital Officer will define and lead the enterprise-wide digital strategy for First Financial Bank, advancing our position as a nationally recognized digital banking innovator. This executive will own the vision, development, and performance of our digital platforms, ensuring world‑class customer experiences, operational efficiency, and measurable business impact.

The CDO will anticipate emerging industry, AI, customer behavior, and regulatory trends; modernize our digital ecosystem; and drive a culture of continuous innovation, experimentation, and modernization across the enterprise.

KEY RESPONSIBILITIES

Digital Strategy & Modernization

• Create and execute a multi‑year digital strategy aligned with enterprise priorities, customer expectations, and the future state of digital banking.
• Shape the evolution of our digital banking product suite and platform architecture to ensure competitive differentiation and national‑scale performance.
• Lead enterprise adoption of technologies, self-service automation, and data‑driven decisioning across digital products, operations, and customer experience.

Product Ownership & Experience Leadership

• Own digital performance outcomes including adoption, efficiency gains, customer satisfaction, and digital revenue contribution.
• Reimagine customer journeys across retail, business, and wealth to deliver frictionless, personalized, data‑driven experiences.
• Champion omnichannel consistency and ensure digital solutions integrate seamlessly with branch, contact center, and operations.

Execution, Delivery, and Operating Model

• Lead cross‑functional teams (Information Technology, Risk & Compliance, Marketing, Operations) to deliver digital initiatives at speed and scale.
• Drive modernization of delivery practices (agile, product operating model, design thinking, experimentation).
• Manage digital program and initiative portfolio; ensure prioritization based on strategic value and measurable ROI.

Leadership, Culture, and Influence

• Develop and scale a high-performing digital organization with a culture of innovation, continuous learning, and customer obsession.
• Act as a digital evangelist to senior leadership and the Board, advocating for data-driven, technology-enabled decision-making.
• Strengthen the bank’s digital brand and represent FFB externally with technology partners, analysts, and industry groups.

Partnership & Ecosystem Development

• Cultivate strategic fintech, technology, cloud, and platform partnerships that accelerate digital innovation.
• Identify and evaluate build‑buy‑partner decisions for modern digital capabilities

MINIMUM QUALIFICATIONS

• 15+ years of progressive leadership in digital products, digital transformation, platform engineering, or fintech innovation.
• Minimum bachelor's degree in Information Systems, Computer Science, Business Administration, Data Science/Analytics, or related field.
• Proven success in building and scaling digital ecosystems at a financial institution or technology-forward organization.
• Demonstrated expertise with AI, automation, digital platforms, and modern product operating models.
• Clear record of enterprise influence, transformational leadership, and organizational change management.

PREFERED QUALIFICATIONS

• MBA or advanced technical degree (Engineering, Data/AI, Information Systems)
• Experience leading P&L‑impactful digital initiatives, new digital revenue models, or embedded finance.
• Experience with cybersecurity, regulatory technology, risk modeling, and data governance.

WORK ENVIRONMENT AND EXPECTATIONS

Onsite required. 

May require occasional after-hours or on-call support.

Commitment to diversity, equity, and inclusion.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)