Restaurant Team Member

Overview:

Learn Your Position Inside and Out and Own the Guest Experience Everyday

Team Members are the heart of the Dunkin’ experience. They create great guest moments by preparing high-quality food and beverages, delivering fast and friendly service, and keeping the restaurant clean and running smoothly. This is a hands-on, fast-paced role with opportunities to grow into Shift Leader, Assistant Manager, and beyond.

Key Responsibilities

Guest Service

• Greet guests with a friendly, positive attitude.
• Take accurate orders at the counter or drive-thru.
• Deliver fast, consistent service during busy periods.
• Resolve guest concerns quickly and professionally.

Food & Beverage Preparation

• Prepare coffee, espresso beverages, donuts, sandwiches, and bakery items according to Dunkin’ standards.
• Follow all food safety, sanitation, and cleanliness procedures.
• Maintain product quality and freshness throughout the shift.

Restaurant Operations

• Keep the restaurant clean, organized, and fully stocked.
• Operate equipment safely and correctly.
• Assist with receiving deliveries, rotating stock, and minimizing waste.
• Support teammates and communicate clearly during rushes.

Teamwork & Culture

• Work collaboratively with the team to maintain a positive, respectful environment.
• Follow direction from Shift Leaders and Managers.
• Uphold Dunkin’ brand standards and franchise policies.

Essential Job Functions

• Ability to stand for extended periods and lift up to 40 lbs as needed.
• Ability to work in a fast-paced environment with a sense of urgency.

Qualifications

• No experience required — we’ll train you.
• Friendly, reliable, and eager to learn.
• Strong communication and teamwork skills.
• Ability to multitask and stay calm under pressure.