Member Services Attendant

We are on the search for a full-time Member Services Attendant in Belmont, NC.

Job Description

POSITION SUMMARY: Staff greeting desk, ensuring that all visitors are greeted and handled in a professional manner. Greet residents and assist with membership matters including event and activities registration, and guest registration.

ESSENTIAL DUTIES:

AMENITY CENTER DUTIES:

• Open or close the amenity center as the shift requires.

• In accordance with board-approved policies, administer membership programs including but not limited to, membership directory forms, guest passes, age qualification, lease information from owners renting property and owner contact information.
• Assist with maintenance of community website and production of the community newsletter.
• Assist with room set up and taken down for scheduled uses.
• Periodically walks the facility to identify guests who have not checked in and assist members and guests as needed.  
• Enforce board-approved rules and regulations for use of the amenity center.
• Log in/out and distribute activity equipment and keys.  Ensure that equipment and keys are returned in good condition.
• Register residents for events and activities.  Collects payment at time of registration and provide receipts.
• Create ID membership fobs for all new residents meeting eligibility criteria and enters information in membership database. Assist with maintenance of access control software programs.
• Answer phones, greet visitors and provide information.
• Report any accidents, unsafe conditions, or problems to the appropriate staff member.
• Assist with room reservations and rentals, ensuring that all necessary arrangements for payment, set up and take down have been made.
• Other department related duties as assigned by the Executive Director or other team members.

ADMINISTRATIVE DUTIES:

• Maintain and update homeowner addresses in Vantaca as necessary
• Track closings of units.
• Alert appropriate team members immediately on any issues of concern
• Maintain electronic files; homeowner, vendor, etc.
• Respond to inquiries from homeowners, residents, vendors and any other person having business with the community.
• Coordinate with Facilities Manager on issues regarding maintenance requests.
• Refer inquiries to appropriate resources.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
• Strong conflict resolution skills. Excellent “people” skills.
• Ability to multi-task.
• Ability to learn and proficiently utilize community management software and Microsoft Office products.

Personal Attributes

• Must be dependable, solution oriented and professional in appearance.
• Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others.
• Innovative, contributes ideas, helps resolve problems, looks for and develops cost savings measures, and develops new procedures and methods.
• Honesty; being truthful and trustworthy, doing what needs to be done and what is right, being fair and objective, having personal integrity and treating others in a mature, responsible manner.
• Loyalty; having commitment toward the goals of the organization and the nature of the business, respecting its efforts, defending its good name, giving the job the best effort and sincerity.
• Initiative: ability to think, work and make decisions based on sound judgment.
• Must possess a strong commitment to customer service excellence.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Work is conducted primarily in an indoor environment; however outside work will be required to assist with activities and monitoring outside facility use.  Employee may be required to repetitively lift and move up to 25 lbs.

MINIMUM QUALIFICATIONS:

Graduation from high school and two years’ experience in customer service position. Strong computer skills. Ability to maintain CPR/AED certification. 

PREFERRED QUALIFICATIONS:

Experience working for a community association or recreation center.

Benefits and Pay Rate

The hourly rate for this position is $24.00 and is based on experience and qualifications.

The compensation package includes:

• Paid Time Off
• Company Paid Holidays
• Comprehensive medical, dental, and vision plans are available
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program