Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

Brief Role Description

The ICC focuses on research and development of leading-edge technologies with the goal to meet the future mobility needs of the Volkswagen Group customer. The ICC also works to test and validate North American vehicle systems to improve and localize those products for the market.

Usability (“UX”) work at the ICC has always spanned these diverse goals of the ICC teams. Our value as UX designer to the ICC is to support the customer experience at all stages of the product development process, from blue-sky concept ideation to benchmark usability testing of our products on market versus competitors’ products. The goal of the ICC UX program centers on a core aspect of the ICC’s mission statement: “improving the customer experience.”

Role Responsibilities

Usability Program Development and Management

To sustainably bring ideas to life
Defines scope, timeline, and deliverables
Tracks project timeline and resources
Aligns individual goals with team goals, and ICC vision/mission
Helps to contribute to the ICC design specific cluster performance metrics.
Drives work with Team Leaders at ICC to insert best-practices UX into team roadmaps
Drive the work with partners across the Brands and Volkswagen Group to standardize and improve UX
Transfers actionable improvements for improving customer experience to the relevant parties within Volkswagen Group
Presents project/progress reports and presentations to top management, mentors, partners, and project affiliates.
Initiates, organizes and leads management, PR, and Lobbying meetings at the ICC
Represents Volkswagen Group at conferences, regulatory authorities, and the media

Network Development

Secures internal project funding for initiatives from the Brands and Volkswagen Group
Expands network between Volkswagen Group and local Tier 1, Tier 2, and Universities
Develops supplier network with local Silicon Valley companies

Resource Management

Helps to strategically organize personnel around usability activities at ICC
Facilitates networking opportunities for team members
Provides research, design, and engineering skill development opportunities for group members
Manages internal/external project budget and resources for team, grows own sub-business

Strategic Management

Secures intellectual property and develops roadmaps with an automotive focus
Manages portfolio of intellectual property in the field
Leads research and development activities to improve vehicle systems across all functions
Provides a Research and Development focus

Qualification requirements

Years of Experience: Minimum years of experience needed

Bachelor’s Degree and at least 5 years of experience in UX Design (or equivalent)

Education
Required	Desired
Bachelor’s Degree in Design	MFA in Design

Skills: General skills needed to perform the job

Communication skills
Problem solving skills
Create Concepts from Scratch that solve a human problem or need
Analytical skills
Conceptual thinking skills
Computer savvy
Excellent knowledge of UX research methods and advanced statistical analysis
Integration - joining people, processes or systems
Broad knowledge of full vehicle interrelationships
Verbal and writing skills
Advanced knowledge of Adobe Creative Suite, Sketch, Proto.io

Specialized Skills: Knowledge or certifications unique to this role

Required

Desired

Proven experience supporting all stages of the product design process to create from scratch to final product.
High level of engagement and self-initiative
Focus on customer orientation
Working to solve complex problems in UX design to address internal and external customer needs
Strong storytelling abilities when laying out work
Strong communication skills, problem solving abilities, and influencing and negotiation skills

Strong UX and Human Factors methods expertise
Proven leadership skills and project management experience in interdisciplinary and inter-organizational teams
Detailed knowledge of specific usability issues and human factors issues around vehicle interfaces

Work Flexibility: Physical requirements, travel requirements, work schedule, etc.

International and domestic travel to meet with internal/external partners
Travel for internal and external shows for communication of project progress, results, and transfer

#LI-CK1

Competencies

Act as an owner

Be a pioneer

Handle complexity

Live integrity & compliance

Perform together

Think ahead

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.

Learn more about this Employer on their Career Site

UX Engineer

Brief Role Description

Role Responsibilities

Qualification requirements

Competencies