Aftermarket Sales Coordinator

About Fairbanks Morse Engine

Located in Beloit, Wisconsin, Fairbanks Morse Engine (FME) manufactures, assembles, tests, and distributes heavy-duty, medium-speed reciprocating engines under the Fairbanks Morse® and ALCO® brand names. Fairbanks Morse manufacturing is conducted in its U.S.-based facility. FME sells its high-performance engines directly to naval marine customers and shipyards. As a principal supplier of reliable diesel engines to the U.S. Navy, Military Sealift Command, U.S. Coast Guard, and the Canadian Coast Guard, FME enables the defense industry to complete worldwide mission-critical operations. FME is a division of Fairbanks Morse Defense, a portfolio company of Arcline Investment and a leading provider of reliable marine power solutions. 

Learn more about FME by visiting www.fairbanksmorse.com.

Fairbanks Morse is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.

Summary

Principle Duties and Responsibilities

• Manage all incoming customer inquiries and assign to Component Sales team members for execution
• Respond to inbound phone or email leads, and work to identify a solution to the customer inquiry
• Review customer purchase orders and process orders, with strong attention to details
• Create post-sale documentation, including Certificates of Conformance and Long-Term Packaging letters
• Maintain accurate records of all order documentation, including purchase orders and sales order acknowledgements
• Monitor customer portals to identify new sales opportunities
• Create and update customer records in SalesForce
• Audit orders and proactively fix discrepancies with part numbers, quantities, shipping addresses, or sell prices
• Support reporting requests to help drive sales activities
• Attend internal training to strengthen industry and/or product knowledge
• Other duties as assigned

Qualifications and Educational Requirements

• High school degree or Associate’s degree, preferred
• Prior internship within business-related field preferred

• High degree of written and verbal communication, ability to handle multiple assignments simultaneously
• Ability to work independently, and support both internal and external customers and teams
• High level of interpersonal skills in a customer service environment
• Must be customer focused, proactive and driven to succeed
• Must be professional, customer focused, enthusiastic, driven to succeed with a high degree of interpersonal skills

• MS Office skills including Word, Excel, and Outlook
• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.