IT Systems Analyst

JOB SUMMARY

Under the general direction of the Director of Information Technology, this position serves to assist in the installation and maintenance of personnel computers, related peripherals and devices, telecommunication equipment, and other electronic office equipment. The IT Systems Analyst also monitors, installs, supports, and troubleshoots all hardware/software for all City staff. 

SUPERVISION

RECEIVES direct supervision from the Director of Information Technology

EXERCISES no supervision.

ESSENTIAL JOB FUNCTIONS 

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.  This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Customer Response

• Provide technical support for desktop and laptop computers. Hardware and software installation and troubleshooting, inventory control, assessing maintenance needs in light of warranty contracts, working with vendors on warranty issues, and assisting end-users with the use of standard software applications.
• Maximize customer service by informal one-on-one training in standard applications and overall desktop usage. Coordinate projects which facilitate use of core application with end users.
• Implement software and security standards established by City staff. This includes making sure the City’s standard software is installed on all desktops and that no unauthorized software is installed.  Implement the security and network standards established by the Network Administrator.
• Train staff on new IT related equipment.
• Provide quality customer service to City staff, the general public, and all other work contacts.
• Monitor daily call volume. Establish and track performance measurements for customer service.
  

Administration and Research

• Keep up with technology trends relevant to job responsibilities; use research tools to troubleshoot and make recommendations for system optimization; document research finds; and document work done on systems.
• Perform preventative and optimization measures on desktop system.
• Use a tracking database to organize work assignments and track and document progress.
  

Other Duties 

• Performs all job duties according to all approved safety rules and procedures.
• Promptly reports all accidents, injuries, theft, loss, and broken/damaged equipment/property to their immediate supervisor. Reports or corrects all unsafe practices or conditions they observe to their immediate supervisor.
• Perform related duties as assigned.
• Regular and consistent attendance for the assigned work hours is essential.
  

MINIMUM QUALIFICATIONS

Education, Training and Experience Guidelines:

Requires AAS degree in Computer Science, GIS, MIS, or a closely related field; and two years’ experience in a related field; or any combination of related education and experience. 

Licenses and/or certifications:

• Comptia Network and/or A+ HW/SW preferred.
• Possession of a valid Texas driver’s license.

Knowledge of:

• Business process analysis and project management techniques for systems implementation projects.
• Procedures and processes involved in administering organization-wide technology training.
• Handle information restricted to specific persons and is aware of meaning and consequences of improper administration or release.
  

Skills and Abilities:

• Read and understand technical manuals, policies and procedures, and system documentation.
• Communicate clearly and concisely, both orally and in writing.
• Appraise situations accurately and quickly, and recommend an effective course of action.
• Establish and maintain effective working relationships with peers, clients, citizens, and vendors.
• Provide own transportation for travel between City facilities to assist departmental personnel with computer matters.
• Be punctual and regular in attendance.
  

PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS AND CONDITIONS

• Work is performed in a standard office environment.
• May be subject to repetitive motion such as typing, data entry and vision to monitor.
• May require standing, sitting, walking.
• May be subject to occasional lifting, carrying, bending, reaching, kneeling, pulling, crouching, and lifting.
• Must be able to sit for an extended period of time.
• Must be able to work in stressful situations.

Benefits include 100% employer-paid employee-only medical, dental, vision, and basic life insurance premiums.  Paid vacation, holiday, and sick leave available.  Participation in the Texas Municipal Retirement System is required, as well as Social Security deductions.  

The City of Belton is an Equal Opportunity/Reasonable Accommodation/At Will employer and does not discriminate on basis of race, color, religion, sex, age, national origin, disability, or veteran status.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information from your newly hired employee records to confirm authorization to work. For selected processes, we utilize E-Verify+ to streamline electronic verification after an offer is accepted.