02EVLE- Program Manager

JOB SUMMARY

As a proud member of Redwood Family Care Network, Eagles Wing takes pride in delivering compassionate care and support for every individual. The Program Manager plays a vital and compassionate oversight role leading Direct Support Professionals in the mission to provide person centered services, empowering individuals with developmental disabilities, complex medical needs, mental illness, and/or substance use disorders to achieve fulfilling lives. 

The Program Manager is responsible to supervise services for people with disabilities within one or more specific programs.  The Program Manager will supervise services for one to four consumers and may supervise several locations.  The Program Manager is responsible for direct care and support services for consumers in their assigned designated(s) staffing, financial management, physical plant, and consumer and community relations.

Schedules are assigned by the District Manager and must remain flexible to allow for direct supervision of services during all hours and all shifts.  Program Managers must be available at all hours to respond in the event of an emergency.  Additional, non-scheduled hours may be required.

The Program Manager is a supervisor and is responsible for the supervision of Lead Direct Support Professional,  Direct Support Professional, and other service personnel assigned.  Above all, the Program Manager is responsible to protect and promote the health, safety, and well-being of the people served.  The Program Manager is paid hourly and is typically a full time position.  Hours are based on the needs of the consumers and the home.

As a Program Manager, you will embody and elevate Eagles Wing/Redwood Family Care Network’s mission, vision, and values through your compassionate care and commitment to excellence.

KNOWLEDGE, SKILLS and ABILITIES

Knowledge

Develop and maintain a strong understanding of state and federal regulations, person-centered philosophy, client service needs, medication administration protocols, emergency and disaster response procedures, mandated reporting requirements, and positive behavior support practices.

Skills

Demonstrate strong organizational and time management skills, with the ability to prioritize, delegate and multi-task effectively. Exercise critical thinking abilities, paired with basic written and verbal communication skills, active listening, and basic reading comprehension. Success in this role requires effective interpersonal skills, teamwork, and problem-solving.

 Abilities

Demonstrates the ability to interact effectively with management, direct reports, families, and regulatory agencies. Must apply social perceptiveness, and maintain strict confidentiality. Exhibits attention to detail, flexibility, and adaptability while prioritizing competing responsibilities. Works effectively with diverse populations and provides compassionate care to clients with medical and behavioral support needs, including administering medications and treatments safely. Upholds a positive attitude, strong work ethic, responsibility, and self-discipline, while bringing creativity, empathy, multicultural awareness, and sustained concentration to all aspects of the role.

ESSENTIAL FUNCTIONS

1. Consumer Service

1. Ensure that all people, at sites supervised, are regarded with dignity and respect in all interactions.

2. Provide open, respectful, and consistent communication to consumers, guardians, case managers and District Manager.

3. Assess, develop, and implement consumer programs and health care plans as specified by the Interdisciplinary Team

4. Evaluate consumer programs on a weekly basis and report to District Manager

5. Develop and supervise the implementation and evaluation of Individual Abuse Prevention Plans and Program Abuse Prevention Plan.

6. Report all potential maltreatment matters to the District Manager.

7. Schedule and coordinate interdisciplinary team meetings of consumers.

8. Maintain complete, accurate, current, and orderly consumer records.  For licensing reviews you must provide complete, current and accurate information of all this is requested.  Be present during all licensing reviews that the Director and District Manager assigns you to attend.  Assist in developing and implementing a plan to correct any deficiencies or concerns.

9. Maintain confidentiality of all consumer records.

1. Personnel

   1. Implement company personnel policies and procedures at the local site.

   2. Recruit, hire, supervise, and provide site specific orientation and ongoing training to Assistant Program Manager and Direct Care Staff.

   3. Manage staffing schedules and fill in for direct care employees as required.

   4. Monitor and address employee performance on a regular basis. (6 months after hire and annual thereafter)

   5. Communicate performance issues requiring disciplinary action to the District Manager and assist them in formulating a plan of action.

   6. Review and approve time cards for specific site.  Overtime needs to be approved by the District Manager.

   7. Provide Monthly Staff Meetings to communicate information, provide training opportunities, address consumer needs, and provide an avenue for discussion of concerns and ideas from the staff.

   8. Acts as a mentor to other employees of the site and promotes teamwork. Practice the expectations the company has for all employees and be a role model. 

1. Public Relations

   1. Promotes positive and respectful relationships with consumers, families, guardians, and community representatives, and other professionals.

1. Physical Plant

   1. Evaluate property, furnishings, vehicle, and equipment conditions on an ongoing basis.  Assure completion of preventative and ongoing maintenance and repairs.

   2. Ensures home is clean and assists with and assigns cleaning and organizing to maintain a cleaned and safe living environment.  Promptly report any areas in need of repair to the District Manager.  Take steps to minimize further damage or reduce any safety concerns immediately.

   3. Ensure that the site safety plans and emergency procedures are implemented.  Report any safety concerns to the District Manager.

1. Financial management

   1. Implement company policy (financial protocols) to manage consumer funds.  Reconcile consumer accounts on a monthly basis.  

   2. Reconcile financial reports for each consumer of all financial transactions for that consumer, for the month, then submit to the company office.

1. General Responsibilities

   1. Respond immediately in the event of an emergency to protect the health, safety, and wellbeing of the people served.

   2. Implement the company’s mission, policies, and procedures to meet the goals for the organization.

   3. Comply with federal, state, and local licensing rules and regulations with the operation of the site.

   4. Attend training to enhance personal and professional development.

   5. Incorporate a consumer-centered philosophy within the areas of services.

   6. Perform other duties as assigned by the Director or District Manager.

   7. Communicate with the District Manager via weekly updates.

   8. Responsible for completing the entire scheduled shift unless absence is approved by the District Manager and a replacement is found for any time that will be missed, that is Direct Care hours.

   9. Responsible for completing duties/responsibilities listed on the PM weekly checklist.

   10. Perform other duties as assigned.

As Program Manager, you are required to be on call according to the assigned home(s) schedule. During this time you must be within one hour of the homes so should an emergency arise you are able to respond quickly.  If you need to switch your designated week for any reason, you need to plan ahead and switch weeks with another available on-call supervisor.  This change must be approved by the District Manager ahead of time. When on-call, you are responsible to cover open shifts as needed or as they may arise for the assigned home(s).  You are responsible for responding to emergencies.

PHYSICAL REQUIREMENTS 

• The position will typically work in a program location with occasional work outdoors and in the community. 

• Frequent sitting, grasping, feeling, talking, hearing and repetitive motions. 

• Occasional lifting of 50 lbs. 

• Occasional bending, twisting, stooping, squatting, pushing, pulling, standing, crawling, reaching, walking, driving, traveling, kneeling and crouching.

EDUCATION AND EXPERIENCE

Education

• High School diploma or equivalent and 18 years of age or older

Experience

• One year serving people with developmental disabilities.

OTHER REQUIREMENTS

• Skilled in written and oral communication, community relations and service development.

• Demonstrated knowledge and understanding of behavior management principles, designated development, and monitoring techniques.

• Demonstrated ability in areas of leadership, personnel, employee training, and public relations.

• Valid driver’s license and driving record that meets insurability requirements as defined by the Company’s insurance carrier.

• Knowledge and understanding of applicable Federal and State regulations.

• Eligible as determined by the Bureau of Criminal Apprehension and the Department of Human Services.

• Also qualifies with the following:

  • 4 year degree and 1 year FTE direct care

  • 2 year degree and 2 years FTE direct care

  • Diploma (accredited postsecondary) and 3 years FTE direct care

  • Minimum of 50 hrs of education/training and 4 years FTE direct care under supervision of a staff person who is one of the above.