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Job Description:
POSITION SUMMARY: This position has lower level responsibility for reviewing and providing direct support to Tire Centers and customers, assisting the Tire Centers with AR account maintenance and procedures, and providing customer service support for AR account management and credit reporting issues. Assist customers and stores with online and telephone payments.
PRIMARY RESPONSIBILITIES/FUNCTIONS (general % of work time)
40%
Support the tire centers with account setup and account maintenance questions.
Review and approve store requests for posting credits to an account to ensure they are within our credit policy guidelines.
Assist stores with account transfers and proper invoice coding.
Provide commercial credit reports to the tire centers and occasionally retail credit reports.
50%
Provide telephone assistance to Les Schwab credit customers for online and telephone bill pay and post payments for customers through our online payment solution.
Provide technical support to customers who need assistance with our online payment solution.
10%
Review and respond to customer credit reporting disputes
MINIMUM EDUCATION & SKILLS REQUIRED
Educational/Experience Requirements:
A high school diploma, GED, or equivalent, andsome college preferred.
Required Technical Skills/Knowledge:
Primary skills and tools: Advanced PC skills, including Excel and Google Suite
General Knowledge and Abilities:
Adaptability: Must possess the time management and organizational skills necessary to work quickly and effectively under pressure, with the flexibility to perform in an ever-changing work environment. Concentrate on several areas of work at one time. Open to learning from mistakes and changing behavior to learn and adapt quickly.
Analytical Skills: Detailed-oriented with strong organizational skills. Strong analytical and decision-making skills with a proven ability to manage diverse work assignments. Ability to collect data, analyze, and develop conclusions.
Communication: Ability to communicate information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances and understandable to broad audiences; ability to draft, proofread, and send written communications effectively; ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions.
Service Excellence: Anticipate and understand stakeholders' needs, identify suitable solutions, and consistently deliver on those expectations. Demonstrates honesty, integrity, and respect.
Teamwork: Must work effectively independently and as a member of a team. Self-motivated and success-oriented. Ability to establish and maintain collaborative working relationships.
Physical Requirements:
This is primarily a desk position, regularly required to sit and occasionally to stand and walk. Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office-related equipment and the ability to reach with hands and arms. The position requires lifting no more than 20 pounds. Specific vision abilities required by this job include close visual acuity and the ability to adjust focus. Requires the ability to communicate verbally and exchange information over the phone and in person.
Work Environment:
Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions.
This job description is not all-inclusive and is subject to change. Additional duties, responsibilities, and tasks may be assigned as necessary. Employment remains “AT WILL” at all times.
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