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Company Overview: Â Futura Title & Escrow has established strong roots in the Pacific Northwest since entering the title insurance business in Boise, Idaho, in 1975. Our strategic focus on territorial expansion has led to a successful network of 76 branches across six states, providing comprehensive real estate services. Our subsidiaries include Alliance Title & Escrow, AmeriTitle, Kittitas Title and Escrow, Momentum Title Agency, and Pacific Alliance Title.
About the Role
Are you a people person who thrives on helping others? As a Customer Service Representative I, you’ll be the first point of contact for our customers—providing friendly, knowledgeable support and ensuring every interaction leaves a positive impression. Whether you're just starting your career or bringing years of experience, we welcome your enthusiasm and professionalism.
What You’ll Do
- Answer and route incoming calls and provide general information
- Respond to customer inquiries via phone, email, and in-person
- Greet and assist visitors, ensuring a welcoming experienceÂ
- Provide accurate and timely information using company tools and resources
- Resolve customer issues and follow up to ensure satisfaction
- Identify customer needs and offer appropriate solutions
- Escalate complex issues to higher-level support when needed
- Support the sales team with follow-ups and communications
- Maintain accurate records of customer interactions
- Ensure timely, safe, and professional delivery of products to customersÂ
What You Bring
- High school diploma or equivalent required
- Valid driver's license and insuranceÂ
- 1+ year of customer service or related experience
- Strong communication and problem-solving skills
- Ability to multitask and manage time effectively
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
- A positive attitude and a passion for helping others
Benefits We Offer:
- Comprehensive healthcare coverage
- Retirement savings plans with company match
- Generous paid time off and holiday
- Professional development and training opportunities
Learn more about this Employer on their Career Site
