Shop Operations Supervisor

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. 

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award" 

Essential Functions 

• Workflow Management: 
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval 
  Ensures all warranty policies and procedures are executed 
  Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate 
  Responsible for conducting yard checks to ensure proper work scheduling and prioritization 

• Labor Management 
  Provides management, training and development of all personnel assigned 
  Responsible for Performance Management of all assigned personnel 

• Customer Management: 
  Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime 
  Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates 
  Conduct customer visits as required by the Customer Care Plan 

• Asset Management: 
  Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility 
  Evaluates needs and makes recommendation for shop tooling and equipment requirements 
  Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process 
  Assist in ensuring all vehicles have required specifications in SAM 
  Responsible for Parts Inventory management, policies and procedures 

• Quality Management: 
  Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work 
  Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center 
  Ensure Cleanliness and quality of repair for all maintained vehicles 
  Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends 
  Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized 
  Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs 
  Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements 
  Ensure Employee compliance with Safety and EPA regulations and requirements 

• Financial Management: 
  Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction 
  Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives 
  Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets 
  Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation 
  Responsible for the customer bill back process to include identification, review and approval of bill back opportunities 
  Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity 
  Ensure data integrity in the Shop Management Online system 

 
Additional Responsibilities 

• Performs other duties as assigned 

 
Skills and Abilities 

• Ability to professionally represent Ryder and competently interact with customer management 

• Strong vehicle diagnostics/repair knowledge (preferred) 

• Microsoft Office intermediate preferred 

 
Qualifications 

• H.S. diploma/GED required 

• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement 

• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement 

• Maintenance and Technical experience in a shop environment required 

• Supervisory experience preferred 

• Experience with a Shop Management System preferred 

• Microsoft Office intermediate preferred 

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#INDexempt    

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