Competitive Base Salary - Experience Required

****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU*****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

Location: 3325 Street Road, Bensalem, PA 19020

********Great benefits, paid time off, and more! Become a part of the team today!******

Summary/Objective

To ensure Police and Fire Federal Credit Union members, staff and vendors are provided with an ultimate level of service. This service is delivered via actions, accountability and with integrity. Individual must be responsible and knowledgeable in all aspects of all Operations department jobs.

Essential Functions

General Responsibility

Perform assigned functions within the Operations department (ex. ACH, ATM, Billpayer, Branch Settlement, Check Processing, Certificates, Copy Requests, Debit Card Processing, Deposit Review, Dormant Accounts, Escheats, Mail Payments, Mobile Increases, Mobile Payments, Payroll, and Reclamations, Share Life Insurance, and Wires).
Apprise manager, assistant manager, and/or group leaders of any daily work challenges.
Post necessary totals to general ledger for settlement with accounting department, which are associated with your assigned Operations functions.
Perform general ledger reconcilement with accounting department and assist with necessary research, which are associated with your assigned Operations functions.
Keep all necessary reports up-to-date, which are associated with your assigned Operations functions.
Login and answer Operation department queue calls and meet monthly goals.
Assist all departments when member issues occur in a timely manner

Additional Responsibility

Assist, or in the absence of an employee, fully perform all other assigned Operations functions.
Perform all other duties assigned by manager, assistant manager, and group leaders.
Follow all credit union policy and procedures.
Remain current and knowledgeable of all aspects of local, state and federal regulations that affect the credit union.
Remain active in Police and Fire Federal Credit Union’s BAI Online University.
Remain active and ensure completion of annual required compliance training.
Ensure your personal work area is clean, secure, and well maintained in conjunction with the clean desk policy.

Knowledge, Skills, and Abilities

Professional, well-developed interpersonal skills. Must project a positive image as a representative of the Credit Union.
Considerable judgment is required. Must analyze complicated situations and apply functional principles to develop solutions.
At least 2-3 years of experience in a member service position at a financial institution preferably with ACH, ATM, Billpayer, Check21, Mobile Deposit, and Fedline experience.
Work requires an intermediate knowledge of a personal computer, entering information on a keyboard and accessing information from a computer screen, Symitar, Word, Excel, and Microsoft Outlook.
Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving and obtaining information, building relationships, or soliciting cooperation.

Position Type/Expected Hours of Work
Monday- Friday 8:00am – 4:00pm. May be required to start earlier or stay later to backup other positions during vacations.

Hybrid to work 2 days a week from home based on job performance after training on all jobs.

Some positions may require a shift rotation to work certain jobs later and possibly Saturday’s.

Travel
Minimal. May need to travel on occasion to test Disaster Recovery plans

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Learn more about this Employer on their Career Site

Operations Representative