Competitive Base Salary - Experience Required

****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU*****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

Location: 3325 Street Road, Bensalem, PA 19020

********Great benefits, paid time off, and more! Become a part of the team today!******

JOB SUMMARY: The ServiceNow Administrator will report to the VP of IT Operations and will work closely with all Information Systems department staff. This role is responsible for the day-to-day administration, configuration and maintenance of the ServiceNow platform. This role ensures the system operates efficiently, supports the business process, and meets the defined organizational needs.

RESPONSIBILITIES:

Administer and maintain the ServiceNow platforms (Development, UAT & Production), including working with ServiceNow to perform upgrades and patches.
Configure/Update core modules such as:
- Incident Management
- Change Management
- Problem Management
- Service Catalog
Manage users, roles, groups, and permissions
Create and maintain:
- Workflows/Flow Designer automations
- Forms, fields and UI policies
- Business rules and client scripts
Monitor system performance and troubleshoot issues
Manage update sets and migrations between instances
Manage data integrity (imports, exports, cleanup)
Configure/Update notifications, SLA & reporting dashboards
Support integrations with other systems, i.e., SCCM, SolarWinds, SPLUNK.
Document configurations and maintain governance standards

Required Skills & Qualifications

3-5 years’ experience administering ServiceNow
Strong understanding of ITSM processes (ITIL framework preferred)
Knowledge of:
- JavaScript (for scripting with ServiceNow)
- Flow Designer/Workflow Editor
- CMDB (Configuration Management Database)
- LDAP/SSO (SAML, ADFS)
Strong problem-solving and troubleshooting skills
Ability to work with stakeholders and gather requirements
Ability to work under pressure
Ability to work varying hours in necessary, including evenings.
ServiceNow Certified System Administrator (CSA)
Experience with additional modules (ITAM & ITOM)

Day to day

Handling user access requests and issues
Configuration of new forms or fields for business needs
Troubleshooting incidents related to ServiceNow
Enhancing workflows & automations
Support audits & compliance requirements
Core hours are Monday – Friday 8:00am – 4:00PM

#PFFCUBO

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