New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times.

Job Summary
New Castle Metal is seeking a dynamic, highly organized Customer Support / Operations - Metal Fabrication to anchor our Bensalem, PA branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, coordinate production for our shop operators, manage inventory levels, and oversee equipment upkeep.

Responsibilities

Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders.
Assist customers with product selection, provide accurate pricing quotes, and process orders efficiently.
Manage and optimize the daily production workflow for the branch's two machine operators.
Balance urgent, last-minute requests with ongoing orders to minimize bottlenecks and maximize machine output.
Conduct regular cycle counts and reconcile inventory data within the system.
Coordinate with procurement or main hubs to order replenishment stock before shortages occur.
Utilize the MaintainX platform to log maintenance tasks, track equipment upkeep, and schedule downtime during non-peak production hours.
Ensure all equipment issues are documented and resolved quickly to minimize operational downtime.

Requirements

Experience in customer service/sales and logistics, manufacturing, or distribution operations. Experience in the building materials or sheet metal industry is a major plus.
Comfortability with ERP systems to manage orders and inventory (experience with DMSI Agility a plus).Experience with CMMS platforms is a plus.
Exceptional time-management abilities with a proven track record of managing competing priorities
Clear, professional verbal and written communication skills to effectively collaborate with shop operators, customers, and management.
A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.

Benefits

Competitive Pay
Benefits: Medical / Dental / Vision / Life Insurance
401(k) with discretionary employer match
Paid vacation and Holidays
Yearly reviews with opportunities to advance your career based on performance
A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.

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