Assistant Public Services Manager

Summary:

The Assistant Public Services Manager is responsible for assisting in the management of all Public Services staff and activities including circulation, materials shelving, passports, notarizations, and handling patron complaints and concerns. 

Qualifications:

Bachelor’s Degree plus two years of supervisory experience preferred. Arkansas driver’s license required.  Strong leadership qualities, sound judgement, self-motivation, and the commitment to providing excellent customer service in a public library are essential. 

Required Knowledge, Skills and Abilities:

• Excellent customer service skills and abilities to address patron complaints, concerns, and behavior. 

• Computer literacy and willingness to learn new technologies.  

• Knowledge of professional library principles and practices. 

• Expertise in library resources, services, classification systems, policies, and procedures. 

• Ability to supervise and provide feedback to public services staff members.
• Ability to assess situations and make decisions following library policies and procedures. 
• Must like working with people of all ages.
• Maintains professional relationships with co-workers and supervisor while utilizing excellent communication skills.
• Must be able to work a flexible schedule that includes evenings and Saturdays. 
• Position requires walking and standing for long periods. Requires light lifting and carrying of up to 40 pounds.
  

Responsibilities:

• Responsible for Public Services in the absence of the Public Services Manager. 

• Utilizes customer service skills and abilities to address patron complaints, concerns, and actions. 

• Ensures circulation staff provides outstanding customer service to patrons. 

• Troubleshoots problems and issues for patrons and public services staff. 

• Recommends new circulation processes to increase efficiency and accuracy. 

• Familiarizes self with library policies to reach expert level. 

• Monitors patron behavior and enforces library code of conduct. 

• Ensures circulation desk is clean and orderly, and that holds are properly maintained.
  Maintains circulation supplies. 
• Responsible for assessing damaged materials, repairs, and billing patrons. 

• Keeps informed of library activities such as programs, room bookings, and general news, and communicates them to public services employees. 

• Passport Agent and Notary certification required (within first 90 days).   

• Other duties as assigned.