Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

We are looking for personable, organized, and service-driven individuals to join our growing virtual team as Client Experience Advisor.

In this role, you will serve as a consistent point of contact for travelers as they move from their first vacation inquiry through planning and preparation. Your focus will be on understanding each client's expectations, providing thoughtful assistance, coordinating requested travel services, and making sure clients feel informed throughout their experience.

You may assist individuals, couples, families, and groups with resort stays, cruises, celebrations, weekend trips, tours, family vacations, romantic getaways, and international travel.

A background in the travel industry is not necessary. Training and ongoing guidance are available for individuals who are interested in developing their skills in customer relations, travel planning, and client support.

Your Role

Welcome new client inquiries and learn what travelers are hoping to accomplish with their vacation
Ask thoughtful questions about destinations, dates, interests, preferences, budgets, and special requests
Research travel experiences that complement each client's priorities
Explore accommodations, cruises, transportation, tours, excursions, attractions, and vacation packages
Organize suitable choices and communicate recommendations in an easy-to-understand format
Help clients compare available experiences and determine which options best meet their needs
Assist with coordinating selected travel arrangements through approved supplier resources
Keep clients informed about confirmations, upcoming deadlines, required information, and next steps
Prepare and organize itinerary details and other relevant travel information
Follow up with clients throughout the planning process to keep arrangements moving forward
Respond to questions regarding existing reservations and upcoming travel
Assist with routine booking updates, modifications, and special requests when applicable
Communicate professionally using phone, email, messaging applications, and virtual platforms
Coordinate with travel partners when additional reservation information or assistance is required
Review booking records carefully to ensure client information and travel details are correct
Maintain organized records of conversations, preferences, reservations, and follow-up activity
Continue learning about destinations, travel products, supplier programs, and current vacation opportunities
Deliver consistent service designed to encourage client satisfaction, loyalty, and referrals

Who We're Looking For

We welcome candidates who:

Enjoy helping people and creating positive customer experiences
Have strong interpersonal and relationship-building abilities
Communicate professionally and clearly
Listen carefully and respond appropriately to individual client needs
Are organized and comfortable keeping track of multiple details
Demonstrate strong follow-through and time-management skills
Pay close attention to accuracy and deadlines
Can work independently while remaining accountable for responsibilities
Are comfortable using computers, email, internet research, and online communication tools
Are willing to learn new systems, processes, and reservation technology
Can adapt when client needs or travel arrangements change
Approach customer concerns with patience and professionalism
Are receptive to training, coaching, and continued development
Applicants must be at least 18 years of age and reside in the U.S., U.K., or another qualifying region.

Training & Development

No previous travel experience is required. New team members receive access to resources that support learning and professional growth, including:

Guided new-team-member onboarding
Client service and communication training
Travel research and planning education
Reservation process instruction
Supplier platform and product resources
Destination learning programs
Professional certification opportunities
Mentorship and coaching
Continued professional development

What This Opportunity Offers

Fully remote work environment
Flexible full-time and part-time scheduling opportunities
Training provided for candidates new to the travel industry
Access to established travel suppliers and professional planning resources
Ongoing destination and supplier education
Mentorship and virtual team support
Travel-related discounts and industry benefits where applicable
Experience assisting with cruises, resorts, family vacations, groups, celebrations, international travel, and other vacation types
Opportunities to strengthen customer service and relationship-management skills
Experience in travel research, reservations, organization, and client communication
Continued education and professional development
Opportunities to develop expertise within specific travel specialties
Potential pathways toward expanded responsibilities and leadership opportunities
Supportive and collaborative virtual team environment

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