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Position Summary...
What you'll do...
Role summary:As a Senior Analyst, you will support Walmart technicians by ensuring timely, accurate parts resolution through ticket management and supplier coordination. This role focuses on delivering high-quality service with strong communication, quick response times, and thorough follow-through. You will proactively manage aging orders, resolve issues within defined SLAs, and escalate recurring product or supplier concerns. Success in this role requires a balance of reactive support and continuous process improvement, along with strong product knowledge and the ability to reduce back-and-forth through clear, effective communication.
About the team:
Our team supports Walmart technicians and the Parts program by ensuring timely, cost-effective part availability. We balance responsiveness with continuous process improvements to enhance efficiency and strengthen the parts program. Collaboration and a positive, team-oriented environment are central to our culture. We prioritize delivering exceptional service, supporting each other, and maintaining a healthy work-life balance. This approach enables us to drive value across the business while continuously improving operations and adapting to evolving business needs.
What you'll do:
- Manage and resolve tickets in OSC with urgency, quality, and full documentation
- Communicate with technicians via phone/text to ensure clarity and fast resolution
- Meet performance goals (25 tickets/day, 1-hour response, 24-hour resolution)
- Proactively manage aging, past-due, and out-of-stock orders
- Cancel and resource orders as needed, ensuring clear technician communication
- Escalate Tier 3 issues with detailed information for efficient support
- Identify and escalate recurring supplier or product issues
- Contribute insights to improve supplier performance and internal processes
What you'll bring:
- Strong customer service mindset with urgency and accountability
- Experience in parts management, supplier coordination, or technician support
- Knowledge of equipment parts, trade work, or supply chain operations
- Ability to communicate clearly and professionally across multiple channels
- Strong problem-solving skills with attention to detail and accuracy
- Ability to manage multiple priorities while meeting performance targets
- Experience identifying trends and escalating recurring issues
- Commitment to teamwork, continuous improvement, and process enhancement
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business, Analytics, Statistics, or related field OR 2 years’ experience in data analytics, project management, business, or relevant area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Analytics - Big Data, Data Analysis and Insights, Statistical Programming LanguagePrimary Location...
814 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Learn more about this Employer on their Career Site
