SOFTWARE SPECIALIST ADMINISTRATOR

Summary/Responsibilities: Monitor all software applications; Acts as a liaison between the Circuit Clerk/County IT Department to ensure proper integration of applications comply with current networking processes in place and with any troubleshooting issues that may arise. Responsible for all technical support to the Circuit Clerk and end users. Functions as a technical liaison between software vendors and the Clerk. Initiates all upgrades to all current software applications; Maintain system documentation; Set up and assist with all new user accounts internal/external; Maintains appropriate controls and audit logs to ensure compliance with Legislative Audit requirements; Maintain current and ongoing knowledge of relevant technologies and business processes. 

Skills: Excellent problem solving/analytical skills; Knowledge of analytical tools, and complex troubleshooting methods; Ability to work through ambiguous work situations; Excellent verbal and written communication skills; Hands-on experience in process automation, Best practice approach, technology efficiency, and effectiveness; Self-motivated, able to work independently and take initiative; ability to multitask in a fast-paced environment with quick resolutions; Understand workflow and process requirements of Court and Recorder Departments; Be a good listener and work well with others; Outstanding attention to detail with superior time and project management skills; Ability to learn new content areas and new skills quickly; Professional attitude and work habits; Provide regular project status to the Clerk/Department Administrators; Strong communication and organizational skills.

Education Requirements/Qualifications: Must have working knowledge of basic computer operating systems. A bachelor degree preferred in computer science or related field, but will accept Associates Degree  or 3 to 5 years’ experience in information technology.