Staff, Technology Operations, eComm – Cross Border Fulfillment Services

Position Summary...

What you'll do...

The Walmart US eCommerce cross border team builds products that allow Marketplace sellers to easily provide fast, affordable delivery options to Walmart's customers.  In this role, you will operate as a senior business and program leader, driving end-to-end execution of complex, cross-border initiatives that span product, engineering, operations, cross functional stakeholders, and external partners. You will partner closely with Product, Engineering, Supply Chain, Compliance, Legal, Tax, and Go-To-Market teams to launch and scale new capabilities that significantly improve cross-border shopping experiences.

Obsessing on simplification and reducing friction for customers and sellers is at the heart of this role as you create intuitive and loveable experiences. This role requires comfort operating in ambiguity, influencing without authority, and applying strong judgment, analytical rigor, and execution discipline. You will own program strategy and operating cadence, proactively identifying risks and dependencies, aligning senior stakeholders, and ensuring outcomes are delivered at Fortune 1 scale

Responsibilities:

• Serve as a primary business owner and execution lead for cross-border programs, acting as the central point of accountability across internal teams, third-party partners, and operations stakeholders.

• Lead complex, multi-threaded product launches, ensuring readiness across systems, operations, support, compliance, and go-to-market motions while maximizing customer and seller impact.

• Own executive-level communication, including leadership updates, risk escalation, tradeoff articulation, and decision framing.

• Define, build, and scale standard operating procedures and launch frameworks that enable repeatable, high-quality execution in partnership with Product, Engineering, and Operations.

• Establish and monitor KPIs and success metrics, using data to identify performance gaps, manage exceptions, and drive continuous process improvement.

• Drive alignment on business objectives, launch strategy, and execution plans, onboarding cross-functional teams, setting milestones, and holding owners accountable.

• Lead deep functional and business dives to resolve ambiguity, unblock dependencies, and ensure alignment at both program and functional levels.
  
  You’ll sweep us off our feet if:

• You are a self-directed leader who thrives in ambiguity and can drive clarity, structure, and momentum in complex environments.

• You excel at influencing senior stakeholders, gaining alignment across diverse teams, and navigating competing priorities with confidence and credibility.

• You bring deep expertise in program and business operations management, including the ability to scale processes and frameworks.

• You have a proven track record managing large, high-complexity, cross-functional initiatives, keeping teams aligned and accountable to outcomes.

• You are highly effective at risk management, progress tracking, and executive-ready reporting that enables fast, informed decision-making.

• You can manage multiple strategic initiatives simultaneously without losing sight of details or long-term goals.

• You have meaningful experience across Supply Chain, Transportation, Distribution, or eCommerce ecosystems, ideally in platform or marketplace environments.

• You use data and analytics to build business cases, evaluate tradeoffs, and drive prioritization aligned to company-level objectives.

• You understand the technology delivery lifecycle and can partner effectively with Product, Engineering, and TPMs at both strategic and execution levels.

• You are a structured thinker who can independently drive analytical and technology-enabled programs from concept to scale.

• You are relentlessly customer-obsessed and design solutions that balance experience, operational excellence, and scalability.

• You are energized by solving hard problems at Fortune 1 scale and raising the bar for how work gets done.
  
  You’ll make an impact by:

• Owning and executing program vision using domain expertise, internal and external best practices, market insights, and strong business judgment.

• Building durable, trust-based relationships with key partners by aligning priorities, shaping roadmaps, and driving shared accountability.

• Leading cross-functional execution across teams and geographies, ensuring clarity, coordination, and consistent delivery.

• Operating with speed and agility in an iterative environment while maintaining high standards for quality and rigor.

• Ensuring end-to-end ownership of system and process solutions for new capabilities, from design through launch and post-launch optimization.

• Driving continuous improvement by incorporating feedback, refining processes, and setting a high bar for operational excellence.
  
  
  Minimum Qualifications...
  Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Bachelor’s degree in Project Management, Business, Operations Management, Supply Chain Management, or a related field and 6+ years of experience in program management, operations, supply chain, or related domains OR 8+ years of equivalent professional experience in lieu of a degree.
• 5+ years of experience leading complex, cross-functional programs with multiple stakeholders and interdependencies.
• Advanced proficiency in Microsoft Office tools, including Excel and PowerPoint, with demonstrated experience producing executive-level reporting, analysis, and communications.
• Strong written and verbal communication skills, with the ability to clearly articulate complex concepts to technical and non-technical audiences.
• Demonstrated ability to operate independently in ambiguous environments, while effectively collaborating within highly matrixed teams.

Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Demonstrated experience driving large-scale, highly complex, cross-functional initiatives, including ownership of end-to-end workstreams and delivery outcomes.
• Experience in data analysis and insights, building business cases, synthesizing quantitative and qualitative inputs, and translating findings into executive-ready recommendations.
• Proven ability to lead and influence virtual and distributed teams, including presenting to and engaging with senior and executive-level stakeholders.
• Background in Global Business Operations, eCommerce platforms, cross-border supply chain, transportation, or marketplace ecosystems.
• Experience partnering closely with Product, Engineering, and TPM organizations, including understanding of agile delivery models and system development lifecycles.
• Strong track record in process design, operational scaling, and continuous improvement within matrixed organizations.
• Hands-on experience working on consumer-facing, large-scale B2B and/or B2C technology products with significant operational complexity.
• Prior people leadership or informal team leadership / mentoring experience is a plus.
• Master’s degree in Project or Program Management, Operations Management, Computer Engineering, Information Systems, or a related discipline.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...