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Position Summary...
The Senior Manager, Claims Management - Quality Assurance at Walmart Claims Services leads enterprise-wide quality strategy across the full claims lifecycle. This role shapes quality standards, drives continuous improvement, and partners with senior stakeholders to reduce risk, improve outcomes, and ensure regulatory compliance at scale. It’s an opportunity to influence how quality is embedded into operations—not just measured—within a complex, high-volume claims environment.You will work closely with Claims, Legal, Risk, Finance, Quality and Technology teams to design training content in an electronic format and drive measurable improvements in the claim’s lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence.
About Walmart Claims Services (WCS) Team
Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart’s commitment to integrity and service.
What you'll do...
- Set and lead quality assurance strategy across intake, investigation, medical management, RTW, and compliance.
- Establish QA standards, audit frameworks, and performance metrics to drive consistency and regulatory adherence.
- Analyze quality trends to identify root causes, operational risks, and improvement opportunities.
- Partner with cross-functional leaders to influence process, training, and technology enhancements.
- Deep experience in claims operations quality assurance within workers’ compensation, liability, or TPA environments.
- Proven success designing and scaling QA frameworks for large, complex operations.
- Strong command of regulatory compliance, audit methodology, and risk controls.
- Ability to translate data into executive-level insights and influence senior stakeholders.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
905 Customer Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Learn more about this Employer on their Career Site
