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Position Summary...
The Senior Manager, Technology Operations is accountable for improving associate performance through technology enablement, performance insights, and operational optimization. This role focuses on how associates learn, execute, and improve by ensuring they are supported with the right tools, guidance, and insights at the right moment.The Senior Manager partners closely with Operations, Learning and Development, Quality, Knowledge, and Analytics to deliver measurable improvements in productivity, quality, consistency, and time to proficiency across CES.
What you'll do...
Associate Performance Strategy and Ownership- Own the CES Associate Performance Optimization program and roadmap
- Define performance improvement initiatives aligned to operational priorities and frontline realities
- Identify performance gaps driven by tooling, process, training, or knowledge issues
- Partner with Learning and Development to automate and personalize training and enablement
- Collaborate with Quality and Analytics teams to leverage QA insights and performance data
- Support deployment and adoption of AI assisted guidance, performance intelligence, and coaching tools
- Observe associate workflows to identify cognitive load and execution bottlenecks and translate findings into technology and process improvements
- Track and report performance improvements tied to productivity, quality, and ramp time
- Drive measurable reductions in time to proficiency through improved tooling, training automation, and in workflow guidance
- Drive adoption of tools and insights through strong change management and operational alignment
- Ensure initiatives deliver sustained performance improvement and operational value.
- Bachelor’s degree or equivalent experience in operations, technology enablement, or performance optimization
- 6 plus years supporting frontline associate performance, enablement, or workforce effectiveness programs
- Experience translating performance data into actionable operational improvements
- Strong collaboration skills across Operations, Learning, Quality, and Technology teams
- Experience with performance analytics, QA insights, or training automation
- Familiarity with LMS platforms, knowledge systems, or agent assist tools
- Experience operating in large scale, high volume service environments
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...
1300 Se 8Th St, Bentonville, AR 72712, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Learn more about this Employer on their Career Site
