Hotel Operations Assistant

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success. 

About the role:

The Hotel Operations Assistant plays a key role in supporting the Hotel Operations Team by ensuring the accuracy and consistency of hotel-related data across internal systems and workflows. In this role, you’ll be responsible for timely data entry, generating reports and contracts, and analyzing rate and performance metrics to support partner negotiations. You’ll collaborate closely with contract owners and other key departments to support hotel-related processes and ensure data accuracy. Success in this role requires strong attention to detail, excellent organizational and communication skills, and a problem-solving mindset. You’ll thrive here if you’re systems-savvy, a natural collaborator, and passionate about supporting a dynamic team in the active travel space.

What you'll do:

• You'll review and edit contract documents for accuracy and quality 
• You'll conduct data validation audits to ensure data accuracy in our internal systems 
• You'll take on additional projects to support our contracting workflow with over 850+ hotel partners
• You will establish a collaborative working relationship with contract owners to ensure all contract information is accurately represented in our systems.

What you'll need to be successful:

• Comfortable navigating and mastering new systems
• Proficiency in MS Office Suite, particularly within Excel
• Strong written and verbal communication skills
• Strong time management and prioritization skills
• Ability to work well independently and as part of a team
• Strong problem-solving skills with a proactive, solutions-focused approach
• Enthusiastic about working for Backroads and have a passion for active travel and the outdoors.

Work environment:

• On-Site, Berkeley, CA
• 4 days in-office, 1 day work from home (Wednesdays)

About the Department: 

The Hotel Operations team is part of our greater Trip Development Department, comprised of contract administrators and data specialists located in Berkeley, CA and Utrecht, Netherlands. The team is responsible for reaching agreements with our 850+ luxury hotel and ship partners, which include some of the world’s most remarkable and esteemed accommodations. This team is focused on building relationships with our hotels and ships in a timely manner that yields the best outcome for both the hotel/ship and Backroads and is a key part in providing amazing experiences for our guests.