Clinical Support Technician 3

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

Pre-analytical handling and processing of specimens: responsible for receiving specimens into the lab and sample tracking; tracks missing specimens through monitoring daily pending list and follows up with emails/phone calls when necessary. Problem solve missing samples by using SOFTLab tracking, eRecord, and communicating with other departments as needed. May be responsible for sample registration in SoftGenomics.

Performs weekly, monthly, biannual and annual equipment maintenance dependent upon equipment needs such as: incubator, centrifuge, biosafety cabinet, fridge, freezer and water bath cleaning. All maintenance is in the form of mechanism cleaning which includes turning off equipment, disassembling, cleaning and reassembling the equipment. Documents maintenance performed according to lab standards on paper logs. Safety protocols must be followed for incubators as removal and relocation of samples is required.

Manages the archive storage system for fixed pellet samples from bone marrow and blood. Archives new samples by aliquotting existing samples into long-term storage tubes. Aliquoting requires the proper labeling of microcontainer tubes for storage and pipetting. Maintains samples in a cold room (-8°C) and notifies supervisory staff when storage conditions fall outside acceptable range. Maintains an organized sample storage system and discards outdated samples based on guidelines for Cytogenetics lab. Retrieves samples from the archive as needed.

Receives and manages incoming telephone calls from a variety of sources, including providers, couriers, and vendors, and appropriately triages inquiries to the correct laboratory personnel. Handles internal and external communications while adhering to restrictions on releasing patient results over the phone. Manually documents calls or via documents via email when necessary. Troubleshoots issues or delegates to appropriate personnel or manager as needed. Utilizes job aids to assist with routing and escalation.

Stocks and manages laboratory consumable supplies such as pipettes, reagents, and chemicals while maintaining accurate manual inventory records.  Performs weekly inventory checklist to monitor lab supply needs by comparing required stock against available quantitates Unpacks deliveries, labels, and stocks items per standard lab procedure. Damaged, recalled and expired goods are escalated to a supervisor.

Prepares, cleans and autoclaves instruments and materials such as glass coverslips, glass pipettes, and forceps based on manufacturer instructions Documents autoclave cycles are documented via paper log and repeats failed cycles or utilizes an alternative autoclave machine as needed. Adheres to safety requirements by using heat-protective gloves during autoclaving procedures. Should a cycle fail, it will be repeated and/or an alternative autoclave machine can be utilized. Adheres to safety requirements by using heat protectant Adheres to safety requirements by using heat-protective gloves during autoclaving and appropriate personal protective equipment, including gloves, lab coat, and fume hood, when cleaning slides with Histoclear and related solutions.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree in Laboratory Sciences and technical training closely related to this position required

• Or equivalent combination of education and experience, required

KNOWLEDGE, SKILLS AND ABILITIES

• Standard office equipment, software systems such as SOFT and eRecord. Familiarity with medical terminology. Preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.