JOBDESCRIPTION

Role:	Security Supervisor
Location:	Bahrain Surf Park, Bilaj Al Jazayer
Reporting to:	Security Manager / Head of Guest Experience

YOU ARE PART OF WHAT WE ARE AND WHAT WE DO

Our Vision at Bahrain Surf Park is to bring surfing to the nation, anddevelop passion for health, wellbeing and fun through Waves for All. We will attract visitors from all continents,growing Bahrain’s surf and beach culture, and act as a catalyst to establishBahrain not only as the Premier Surf Destination of the Middle East, but as aleading destination for fun - with Water, Waves and Surfing at our core.

We will create smiles, happiness, and wellbeingthrough safe fun activities for all backgrounds, abilities and generations, nowand into the future.

OVERVIEW AND PURPOSE OF YOUR ROLE

As Security Supervisor, you will lead and support the daily on-the-floor operations of the security team across Bahrain Surf Park. You are responsible for safeguarding guests, staff, contractors, and physical assets across all park zones, including entry gates, the surf lagoon, retail venues, F&B outlets, offices, and parking grounds.

Reporting directly to the Security Manager, you play a critical operational role in ensuring shift coverage, conducting routine guard post inspections, monitoring surveillance systems, and responding promptly to emergency or safety incidents. Leading by example on the floor, you will foster a welcoming, safe, and family-friendly environment that embodies the Aloha Spirit while upholding firm security and loss prevention standards.

ROLE RESPONSIBILITIES

Security Leadership & Operations Management

Strategic Security Oversight: Develop, implement, and review comprehensive park-wide security policies, standard operating procedures (SOPs), emergency response plans, and risk assessments.
Team & Vendor Management: Direct and supervise internal security supervisors/guards and third-party security contracted personnel, ensuring proper shift scheduling, deployment, post checks, and performance auditing.
Perimeter & Access Control: Oversee security checkpoints, guest entry gates, VIP turnstiles, vehicular access, delivery docks, and staff access control systems.
Crowd Management: Plan and execute security protocols for high-capacity operational days, VIP visits, major corporate events, surf competitions, and public gatherings.

Systems, Surveillance & Loss Prevention

CCTV & Technology Management: Monitor and maintain the park's surveillance network, alarms, and electronic access systems, ensuring maximum uptime and data compliance.
Loss Prevention & Asset Protection: Implement proactive measures to prevent theft, vandalism, unauthorized entry, trespass, and inventory shrinkage across retail, storehouses, and cash handling areas.
Investigation & Reporting: Conduct formal internal investigations into security breaches, theft, property damage, accidents, or misconduct, delivering thorough reports and actionable recommendations to executive leadership.

Emergency Preparedness, Health & Safety

Crisis & Incident Response: Act as the primary Incident Commander during facility emergencies, security threats, severe weather events, or evacuation scenarios.
Safety Drills & Training: Coordinate routine emergency drills (evacuation, fire safety, lockdown, medical emergencies) in partnership with Lifeguards, Operations, and Health & Safety teams.
Government Liaison: Serve as the primary liaison with local government agencies, Ministry of Interior (MOI), Police, Civil Defence, and traffic authorities to ensure strict legal and statutory compliance.

Team Development & Training

Security Training: Conduct continuous physical security, de-escalation, conflict resolution, first aid, and customer care training for the security team.
Culture Alignment: Ensure all security staff embody the "Aloha Spirit," maintaining an approachable, professional, and guest-friendly demeanor while upholding firm safety standards.

Qualifications	High School Diploma or Bachelor’s degree in Business, Criminology, or related field (preferred). Recognized security certification or local MOI security approval (required). Valid First Aid, CPR, and Fire Safety certifications (preferred). Fluent Arabic and English speaker (required).
Experience	Minimum of 3 to 4 years of professional security experience, with at least 1 year in a senior security guard, team lead, or supervisory role. Experience in leisure, tourism, theme parks, high-end hospitality, shopping malls, or large public event venues (preferred). Demonstrated experience in operating CCTV equipment, radio communications, access control systems, and incident reporting.
Professional Skills & Attributes	Strong leadership, conflict resolution, and active de-escalation skills. Excellent verbal and written communication skills in both Arabic and English. Sound judgment and decisive decision-making abilities under physical or operational pressure. Good observational skills, keen eye for detail, and strong report-writing capability.
Personal Qualities	Assertive yet customer-friendly mindset—balancing firmness with hospitality and the Aloha Spirit. High physical endurance and willingness to perform active outdoor patrols in variable weather conditions. High standard of personal integrity, honesty, and professional ethics. Flexibility to work rotational shifts, night duties, weekends, and public holidays.
Key Performance Indicators (KPIs)	Shift Post Coverage: 100% adherence to guard post allocations and zero unassigned security posts during operational hours. Incident Response Time: Maintain an average physical response time under 3 minutes to any incident call on park grounds. Reporting Accuracy: 100% accurate, complete, and timely submission of daily shift logs and incident reports. Audit Compliance: Achieve a minimum of 90% compliance on routine post-inspection and security protocol audits. Customer Interaction: Positive guest ratings regarding security team helpfulness, professionalism, and safety presence.

Benefits and Perks

Attractive remuneration package with opportunity to grow
An amazing unique work environment a few meters from the beach
Work alongside a dynamic, qualified and multicultural team
Opportunity to use facilities and surf regularly in state-of-the-art Wavegarden Wavepool
Uniform: protective rash vest, hat, sunglasses, boardshorts, wetsuit
Share the stoke & health benefits of surfing with an island nation new to the sport
Join a new exciting growing industry
Medical insurance, holiday allowance (as per Bahraini Law)
Staff discounts
Performance bonus

HOW YOU DO IT:

Our Team Culture depends on all our team pulling together, andcompetencies and behaviours matter. Through our performance appraisal process, the Senior Management Team atBahrain Surf Park is committed to supporting you to behave and performaccording to our values.

Waves for All:
We are inclusive in everything wedo. We nurture everyone from thecomplete novice to expert surfer and all in between. We do this with equalrespect for everyone, and without judgement. We champion diversity. We haveintegrity and are genuine. We do what wesay we will do and do it in a way that aligns with our values – every minute ofevery day. We deliver ‘Waves for all’through positive interactions with our guests and strive to get it right first time.

Bringing the Aloha Spirit to Bahrain:

We love and respect Hawaii - the birthplace of surfing- and we embrace their Aloha Spirit in everything we do. Our positivework environment and culture embodies at its core a unique, nurturing andcompassionate essence which promotes kindness, understanding & harmonyamong people, regardless of their background or beliefs.

Vitality:

We support each other because everyone matters. People are our business, define who we areand what we are. We care. We workcollaboratively as one team, sharing ideas, knowledge and insight to achieveour common purpose. We have the knowledge, skills, enthusiasm and passion tomake a difference to everyone around us. We do things ‘The BSP Way’. Werecruit with Attitude in Mind. Our people-centric culture drives everything wedo, and underpins the way our guests feel about us, resulting in our ultimatebusiness success.

We Strive for Excellence:

We do everything to the best of our ability and neveraccept second best. Our first priority is SAFETY. We are resourceful and create the bestpossible experience for our guests and our BSP team. We look for new ways of doing things, embracechange and overcome difficulties through Teamwork and open and honestcommunication.

Creating Smiles:

Everything we do and how we do it is about creatingsafe and memorable experiences for our guests. We are a SMILE FACTORY! J Our passion is to ensure everyone who visitsBahrain Surf Park has THE BEST experience and shares the joy with their friendsand family, and wants to return again and again… and again..

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