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SUMMARY
Responsible for greeting patients; screening and directing telephone calls, inquiries, and enrolling patients for services; updating patient demographics, insurance information, consent for services, personal contacts, HIPAA information, etc; posting payments, co-pays and other related tasks as assigned; and working with clinical teams to address patient services and satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Greets and assists patients in completing necessary forms
Helps maintain patient flow
Assists team with patient services: schedules appointments, arranges for patient call backs, transfers calls to triage as appropriate, prioritizes patient requests, maintains communication with teams, attends huddles, and assists with a variety of tasks
Relays accurate information to team coordinators: patient name, date of birth, phone number and reason for call
Prints clinical summary for patient at end of each office visit
Enrolls patients and assigns primary care provider if patient does not have specific request for a provider
Re-schedules patients when necessary.
Ensures demographic information is correct for all patients at each encounter.
Processes co-pays, payments and other related tasks
Updates and verifies insurance information, demographics, consent for services and disclosures, personal contacts (for emergencies), and other regulatory requires such as HIPAA.
Offers information about sliding fee
Ensures paperwork for release/request of information, legal documents, DCYF, workers compensation and other required paperwork is delivered to the appropriate medical records department or provider
Assists Communication Coordinator to answer calls as needed
Monitors flags and email for updates and responds as needed
Works as a team player
Follows agency’s policies, procedures and guidelines
Performs other job-related tasks as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or GED equivalent. Must be organized and efficient, with solid typing skills. Must demonstrate ability to work well with the public and to operate general office machines, including computers, copiers and fax machines.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required
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