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Description
To provide exceptional dining room service by coordinating the guests’ experience in order to ensure the accurate and timely delivery of orders in a comfortable atmosphere. The server works under the Front of the House Manager’s general direction. The server is responsible for accurately taking, processing, and serving dining room guests’ orders.
Essential Duties:
- Greet and assist guests in a prompt, friendly, and professional manner.
- Clearly write down all guest orders using proper notation and requesting all pertinent information.
- Efficiently and effectively coordinate dining guests’ meals through all aspects including initial greeting, food timing and receiving, and table completion.
- Accurately enter all guest orders into the POS system.
- Consistently and thoroughly complete the Nine Steps of Service.
- Assist in the preparation of specific menu items.
- Know and uphold proper safe food handling, safety, and sanitation standards while preparing and serving food.
- Clean, stock, and sanitize the serving areas, any assigned sections, and all related equipment.
- Assist in the training of new servers and/or bartenders.
- Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.
Requirements
- Education: Some secondary education.Â
- ABCC certification.Â
- Age: Must be 18 years old.
Knowledge, Skills, and Ability:
- Excellent verbal communication and interpersonal skills.
- Must be able to speak English fluently.
- Ability to maintain calm under pressure and to perform in a stressful environment.
- Excellent organizational and time-management skills.
- Ability to accurately, quickly, and simultaneously perform multiple tasks
- Basic computer operating skills
- Ability to read.
- Ability to write.
- Ability to understand and implement written and verbal instructions.
- Basic math and money handling skills.
- Stamina to stand up to 5 hours at a time.
- Ability to lift, bend, stoop, and walk at a moderate pace.
- Strength to frequently lift and carry up to 20lbs.
- Ability to work in a fast-paced environment.
- ABCC certification within 30 days of employment where applicable.
- Extensive knowledge of Grotto Pizza menu, recipes, policies, preparation and presentation standards, and guest service procedures.
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