Director of Endpoint Management

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

Director of Endpoint Management, University Information Services (UIS) - Georgetown University.  This position provides strategic leadership and operational oversight for the university's entire fleet of endpoint devices, including desktops, laptops, mobile devices, and virtual desktops. The Director is responsible for the full lifecycle management of these assets, ensuring they are deployed, managed, secured, and maintained to support the university's academic and administrative functions. This role exists to create a stable, reliable, and secure computing environment that enhances the productivity and user experience for all faculty, staff, and students.

Duties include, but are not limited to:

• Developing and implementing the strategic vision and roadmap for endpoint management services.

• Leading, mentoring, and managing a team of endpoint engineers and specialists.

• Overseeing the procurement, deployment, configuration, and maintenance of all university-managed endpoint devices.

• Enforcing endpoint security policies, including patching, encryption, antivirus, and compliance.

• Managing the university's endpoint management platforms (e.g., Microsoft Intune/SCCM, Jamf).

• Overseeing the budget for endpoint hardware, software, and related services.

• Managing vendor relationships and negotiating contracts for endpoint-related products and services

Work Interactions

This position will report to Assistant Vice President for Classroom and Shared Space Support. The Director of Endpoint Management is a critical leadership role that collaborates extensively with other IT leaders, including the Information Security, Networking, and Service Desk teams, to ensure a cohesive and secure technology environment. The Director will manage a team of direct reports, including Endpoint Engineers and System Administrators. This role is central to the university's mission by providing the reliable and secure technological tools necessary for faculty, students, and staff to excel in teaching, learning, and research.

Requirements and Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• 8+ years of progressive experience in IT infrastructure management, with a focus on endpoint systems.

• At least 4 years of experience in a supervisory or management capacity, leading technical teams.

• Expert-level knowledge of modern endpoint management platforms (e.g., Microsoft Endpoint Manager/Intune, Jamf Pro, VMWare Workspace ONE).

• Strong understanding of endpoint security principles, including patch management, vulnerability management, disk encryption, and anti-malware solutions.

• Experience with operating system deployment, configuration management, and software packaging/distribution.

• Demonstrated experience in budget management and vendor negotiations.

Preferred Qualifications:

• Master’s degree in a relevant field.

• Experience in a higher education environment.

• Professional certifications such as ITIL, PMP, or relevant technical certifications.

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.