Technology Technician - Tier I

Rochambeau, The French International School of Washington, DC (Rochambeau), has an immediate opening for a Technology Technician - Tier I – Full-time. 

Location: Bethesda, MD 
Reports to: Director of Information Technology
Job Type: Administration, full-time, salary, non-exempt
Salary Information: The salary for this position is set at $60,000-69,900 annually, minus applicable taxes and legal withholdings. Final compensation will be determined based on applicable education and years of experience. 
Benefits: In addition to base compensation, this position is eligible for: paid time off, paid holidays, and health and retirement benefits enrollment, which includes medical, dental, vision, life insurance, and a 403(b) plan.

THE SCHOOL
Rochambeau, a coeducational day school, offers an exceptional blend of the French curriculum and a robust English program to a diverse student body of about 1,300, from Preschool to 12th grade. Our school thrives on diversity, housing over 80 nationalities. We steadfastly promote a culture of diversity, equity, and inclusion.

At Rochambeau, we value our school-based and in-person work environment for all faculty and staff. We believe on-site collaboration fuels our commitment to fostering a vibrant and inclusive educational environment. This in-person interaction is integral to our school values, allowing us to engage more fully, communicate effectively, and cultivate a strong community spirit.

POSITION SUMMARY 
The Technology Technician - Tier I provides elevated technical support, incident management, and oversight for the school's on-premises and cloud-based systems. Reporting directly to the Director of Information Technology, the successful candidate monitors network operations, perimeter defense, firewall activity, and backup/recovery systems. This role is responsible for driving the resolution of support tickets, performing root-cause analysis, managing patch deployments, and documenting system updates. The technician balances analytical precision with a service-oriented approach to ensure all school-issued hardware, software, and peripheral infrastructure operate efficiently across the community. The ideal candidate must also demonstrate the competencies and behaviors needed to support the core values, vision, and mission of Rochambeau.

ESSENTIAL DUTIES & RESPONSIBILITIES 

These examples of duties and responsibilities are intended only as examples of the various job duties to be performed. The omission of specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position. Faculty and staff positions are school-based and in-person.

Support & Incident Management:

• Provide advanced customer service and elevated technical support to end-users to resolve escalated hardware, software, and connectivity issues in a timely manner

• Manage, track, and resolve service tickets, addressing performance SLAs and conducting root-cause analysis for recurring technical incidents

• Support end-user platforms across a diverse ecosystem, including iOS devices, Windows 10/11, macOS, ChromeOS, MS Office/365, and Google Workspace

• Troubleshoot and maintain campus hardware infrastructure, including wireless/wired networks, projectors, interactive displays, and printers/copiers

• Communicate complex technical concepts clearly to non-technical staff and faculty, monitoring incidents through to verifiable resolution

Systems & Network Administration Support:

• Assist in monitoring network operations, perimeter defenses, firewall activity, and backup/recovery frameworks

• Oversee device patch management, system updates, and software upgrades using designated RMM tools

• Deploy user workstations and devices using mass deployment tools, including Acronis Snap Deploy and Securly

• Identify on-site panel/switch port locations and maintain accurate data closet labeling

• Coordinate and interact effectively with external hardware and software vendors for system troubleshooting and support

Inventory, Training & Documentation:

• Formulate and update technical documentation, system update logs, internal process workflows, FAQs, and end-user training manuals

• Assist in training, guiding, and mentoring temporary Help Desk support staff

• Track, audit, and maintain accurate records of the school’s hardware and software inventory

• Evaluate emerging hardware and software products for camp-wide compatibility, expandability, and ease of maintenance

Professionalism & Compliance:

• Maintain strict confidentiality regarding all institutional data, security protocols, and school matters

• Foster an environment of mutual respect, responsibility, and safety among all school constituents

• Demonstrate a high degree of cultural competency and a collaborative mindset when interfacing with students, faculty, and administrators from diverse backgrounds

• Dedication to Rochambeau’s vision, mission, values, and strategic goals.

QUALIFICATIONS
Minimum Requirements

• Bachelor’s degree from an accredited institution, preferably in computer science, network engineering, information technology, or a related field

• 2+ years of relevant, hands-on technical support and system troubleshooting experience

• Advanced configuration knowledge of Google Workspace, Microsoft Windows Desktop/Server environments, and network operating systems

• Proven ability to write clear, structured technical documentation and operational procedures

• Strong analytical and research skills to diagnose and resolve technical issues efficiently

• Ability to work effectively with diverse departments and to communicate clearly and effectively with non-technical users

• Demonstrated ability to prioritize multiple assignments independently, meet deadlines, and maintain a punctual daily schedule

• Must be open to cross-training and possess the flexibility to handle changing duties as assigned

• Adherence to the School's mission and philosophy, and compliance with the background check requirement, including fingerprinting

• Three Professional References (name, position, contact number, and email) listed on your CV/resume

Preferred Qualifications

• Active professional certifications desired (e.g., Network+, Security+, MCP, Azure, or Google Support certifications)

• Experience with Aruba switches, Meraki, and Juniper Mist wireless network administration

• Familiarity with Sophos, Acronis, and modern RMM/MDM management suites.

• Previous experience working within a private, international, or K-12 educational setting

• Bilingual proficiency in French and English is highly desired

PHYSICAL DEMANDS

This position primarily operates in a school/office environment. The role requires prolonged periods of sitting, standing, bending, reaching, and walking, extensive use of computers and other office equipment, and occasional lifting, pushing, pulling or other moving of equipment up to 50 pounds.

SPECIAL NOTES

In accordance with Maryland House Bill 486, Rochambeau is required to contact all former employers to request information relating to child sexual abuse or sexual misconduct involving the applicant. If you would like additional information, please visit House Bill 486. 

All final candidates will be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions will also be asked. 

EQUAL OPPORTUNITY EMPLOYER

Rochambeau is an equal opportunity employer and is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. All applicants are protected under Federal law from discrimination based on race, color, religion, sex, national origin, disability, age and genetics or any other basis protected by law. Rochambeau is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply. For an applicant requesting assistance with the employment application process, please contact Human Resources at (301) 798-4802 or HR@rochambeau.org. For more information about Rochambeau, please visit the Rochambeau website.