JOB SUMMARY

The Senior Manager, Inventory Product plays a critical role in supporting Marriott’s reservation platform by applying product development expertise, hospitality best practices, and system governance to enable the sale of lodging and nonlodging products. This role serves as the primary subject matter expert for the CRS, including the Room Setup Tool (RST), DTT Room Strategy, rates, pricing, inventory, non-room products, and property configuration, and provides guidance on product definition, system configuration, and corporate business rules. The Senior Manager is responsible for day-to-day management and future enhancements of the RST, supports the migration of room pools to inventory types within Amadeus CRS, and provides revenue management, reservation, project management, and technical expertise as needed. They also oversee business process review, training and job aid development, user acceptance testing, and support change management and communications.

CANDIDATE PROFILE

Education and Experience

Required

4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major

5+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance

Preferred

4+ years’ experience in the hospitality industry

5 years’ experience with Marriott’s systems platforms, which includes: MARSHA, HPP, MarRFP, One Yield, PMS and Total Yield

Prior experience evaluating business processes and successfully implementing medium to large-scale projects.

Experience as a Product Systems owner in the lodging/hospitality industry experience or a related discipline preferred

CORE WORK ACTIVITIES

Develops inventory and product use cases supporting property configuration, reservations, group lifecycle, pricing/yielding, distribution, integrations, and system conversions

Serves as subject matter expert for CRS functional requirements, business processes, impacted systems, and the Room Setup Tool and DTT Room Strategy framework

Represents and balances the needs of Revenue Management, Reservations, Group Housing, Sales, and other key stakeholders

Collaborates cross organizationally to align platform strategy and support business initiatives

Identifies, prioritizes, and evaluates business needs, scenarios, and opportunities, recommending effective solutions

Provides recommendations to improve reservation platform capabilities, processes, and programs

Partners with Marriott Global Technology and third-party vendors on technical implementation approaches and timelines

Develops, manages, and reports on complex, multigroup project plans, milestones, resources, budgets, and schedules

Executes project plans and performance goals on time and within budget while supporting team objectives

Analyzes information and evaluates results to support data driven decision making

Oversees QA and user experience testing, including test case review, execution, and defect documentation

Contributes to training content, job aids, and validation activities to ensure successful CRS rollout and adoption

Prepares and delivers clear, persuasive communications, presentations, and regular reporting to leadership and stakeholders

Maintains ongoing communication and coordination with the Reservation Platform team

Demonstrates strong understanding of business priorities while supporting leadership defined plans and schedules

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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