Patient Support Assistant

Global Solutions Network (GSN), a federal government contracting firm, presents this full time, long-term position supporting GSN's customer at the National Institutes of Health (NIH). GSN is bidding for a contract with NIH.  The position is contingent on GSN winning the bid and being selected by NIH.  This position provides a competitive salary and comprehensive benefits.

If interested, please provide an up-to-date resume.

Responsibilities.

Independently and not as an agent of the Government, the Contractor(s) shall provide consistent contract personnel to deliver administrative support to admissions, inpatient/outpatient care areas, and other patient support service areas within the Clinical Center. These contract employees may also be required to float to another unit within the PSSD areas of responsibility. Medical Support Assistant (MSA) must perform the following duties: 

• Customer Service: Position requires direct contact in-person and by phone with patients, physicians, nurses, and other staff and visitors.  Many challenging issues arise related to missing information, waiting times, lost appointments, tight schedules and the MSA is the person who must be the liaison between the patient and the clinical staff to resolve situations. In addition, many of the patients and families are not from the local area and this sometimes creates additional anxiety.  It is extremely important that the contract personnel maintain a consistent high level of customer service and convey understanding, responsiveness, care, and compassion. 

• Patient appointment Activities: Processes patient upon presenting for appointment in accordance with department guidelines.  Notifies appropriate care provider of patient arrival.  Monitors wait time and intervenes appropriately. 

• Reception Activities: Open reception area for workdays; receive direct telephone calls following department guidelines; provide reception; plan for interpreter services and transport services; close reception area.  Apply an accurate patient identification wristband to all patients.  Respond to medical emergencies in accordance with department guidelines. 

• Teamwork: Demonstrates understanding of program mission and completes work to support team goals.   Assists other team members in completing assignments, as necessary or as requested, and fills in where and when needed. 

• Equipment, Material and Supply Support Activities: Request and stock appropriate medical/pharmaceutical supplies and forms; request and stock office supplies and forms and acquire meals and snacks for patients. 1 Statement of Work MSA Support Contract • Scheduling Activities: Schedules and cancels patient appointments in the Clinical Centers and internal department computerized appointment scheduling systems, following procedures set forth in department’s guidelines.  Prepares daily schedule for providers. 

• Admissions Activities:  Performs registration and admission activities, updates patient demographic information in the electronic medical record system, arrange patient transport (taxi and ambulance) 

• Patient Travel Voucher Activities: Creates patient travel vouchers for air/train travel and travel reimbursement, processes patient travel invoices, and scans documents.  

• Clinical Support Activities: Order X-rays as requested, perform monthly safety inspections; maintain patient confidentiality at all times.  Assist in preparing patients for consults as appropriate. 

• Statistics, Reporting and Other Administrative Activities: Log in consults using department identified tracking programs.  Enter data, produce, and/or distribute various reports; document topics discussed in meetings and orientation; collect and enter patient wait and processing time statistics; issue keys and control key inventory as required. 

• Knowledge: Contractor should be knowledgeable in the operation of office equipment (computers, copiers, fax machines, labelers, etc.) to scan, file and/or store both electronic and paper documents for future reference. In addition, he/she should be proficient in Microsoft applications (Word, Excel, etc.). 

Benefits.

• Medical, Dental, & Vision Coverage
• Paid Time Off and Paid Holidays
• 401K
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Pretax Parking & Transportation Plan
• Short-Term & Long-Term Disability Insurance
• Life & AD&D Insurance
• Professional Development/Education
• Employee Referral Bonuses
• Employee Discount Program
• Merit Bonuses
• Employee Assistance Program
• Travel Assistance Program

Global Solutions Network, Inc. (GSN) is an Equal Employment Opportunity (EEO) employer. It is the policy of the GSN to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected US veteran or disabled status, or genetic information.