Universal Banker - Part Time 20 hrs (Bethesda Row De Novo)

The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. Responsibilities include exhibiting strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.), acting as a subject matter expert for the branch, continuously learning new and existing products, providing exceptional service delivery to resolve account service issues and respond to customer inquiries promptly and effectively, being knowledgeable about the client’s accounts and business with the bank, energetically greeting and interacting with clients on the bank floor, approaching and engaging clients in the branch lobby to demonstrate expertise in digital capabilities, using various marketing tools and digital technology available in the branch, connecting clients to appropriate partners, taking full ownership of clients’ problems to resolve complaints/issues, recognizing transaction needs of clients and directing them to alternative self-service channels, educating clients on self-service capabilities, exercising ownership and ensuring all follow-up items are complete, engaging the Citi client with a warm friendly smile and pleasant demeanor, executing financial transactions in accordance with bank policies and procedures, listening carefully to clients and assisting with questions or problems, making sure all needs are met before concluding transactions, showing initiative and empathy, creating a warm and friendly environment for customers and employees, effectively executing all service transactions and sales referral routines, and adhering to Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure safety and security of customer and bank assets. Qualifications include 1-3 years relevant experience, experience with face-to-face customer service, digital engagement and basic sales/referrals, open client service orientation, sales experience desired, excellent verbal and written communication skills, analytical and problem solving skills, basic computer and digital tools skills, and preferred retail experience. Education requirement is a High School diploma or equivalent. The De Novo Branch Location is 4760 Bethesda Ave. Bethesda, MD 20814.