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CLASSIFICATION: Support Staff
DEPARTMENT: Student Accounts
FLSA STATUS: Non-Exempt
SUPERVISION RECEIVED: Works under the direction of Director of Student Accounts
SUPERVISION EXERCISED: N/A
POSITION SUMMARY: The Accounts Specialist and Cashier will support the Office of Student Accounts with all phases of the maintenance of student accounts. These functions can include (but are not limited to) account monitoring and oversight of various student account populations and Moravian's general receivables, day to day customer service, simple report writing that is required to monitor accounts and generate charges, and electronic invoicing. This position is approximately 70% of time designated to Accounts Specialist functions and 30% of time designated to Cashiering functions depending on the time of year. The Cashier portion of this role is responsible for receiving and processing payments to accounts, account deposits, and other various transactions associated with student accounts, general receivables accounts, and other University accounts.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Provide customer service to students, parents, faculty, staff, and other account holders.
- Monitor studentaccounts@moravian.edu email account and ensure timely response to all emails.
- Answer calls to Student Accounts Office
- Coordinate with other University departments to ensure timely handling and response to all community members with account inquiries.
- Manage the University’s Seminary population student accounts.
- Monitor account balances.
- Coordinate with MU Seminary partners to effectively communicate with students and provide customer service.
- Build charge/refund tables for Moravian’s Jenzabar Accounts Receivable module.
- Generate and process E-Bills
- Build and generate reports to monitor account balances, account discrepancies, and aging.
- Manage General Receivables Accounts for the University (i.e: rent, conferencing, retiree healthcare, etc.)
- Charge accounts and/ or refund any necessary monthly or quarterly for services rendered
- Prepare and email or mail invoices accordingly
- Periodically monitor general receivables accounts to determine aging
- Coordinate with Business Office, Event & Conferencing Services, and Budgeting to ensure accuracy with revenue and year-end fiscal closing
- Assist Office of Student Accounts with any necessary miscellaneous charges and billing.
- Subsidiary coding in Jenzabar software for incoming students.
- Processing and collecting account payments and deposits (inclusive of cash, check, and credit card transactions).
- 1098-T payment coding for cash, check, and electronic payments.
- Daily reconciliation of all transactions, including cash drawer count.
- Compile and process all bank deposits for the University.
- Monitor and evaluate cash on hand to be able to support all cash transactions and needs for the institution.
- Receipt entry for the Cashier role requires knowledge of Jenzabar and Oracle Finance systems
- Processing and coordination with Financial Aid for any private loan check disbursements as well as Outside/Private Scholarships.
- Monitor bank records and process accounts for check reversals.
- Responsible for all office supply inventory and ordering.
- Place and remove Student Account HOLDs.
- All other duties as assigned.
QUALIFICATIONS: High School Diploma required and two years experience preferred. College degree and experience in higher education preferred. Computer literacy and ability to learn and adapt to College software programs are required. Proficiency with Microsoft Office, Google Suite, and specifically database management software preferred. Knowledge of Jenzabar, SQL, and InfoMaker preferred. Basic arithmetic ability, bookkeeping, and accounting knowledge is required. Ability to work cooperatively and function efficiently in a team environment is required. Ability to multitask and prioritize responsibilities is required. Must possess excellent customer service skills, and an ability to serve and support all customers of the University (both internal and external).
TO APPLY: Qualified candidates should attach their cover letter and resume to the online application by clicking “Apply Now”. Please attach documents as a PDF file.
Moravian University will not sponsor applicants for a U.S work visa for this position.
Moravian University’s mission is to prepare individuals for reflective lives and leadership in a world of change. In support of this mission, we are dedicated to fostering an educational and professional environment that is enriched by individuals of varied backgrounds, experiences, and perspectives.
As part of Moravian University’s institutional values, all employees contribute to upholding our Community Standards and Expectations, which emphasize respectful engagement, accountability, inclusion, and lifelong learning.
Moravian University is an equal opportunity employer and does not tolerate discrimination, harassment or retaliation against any applicant for employment or admission on the basis of a characteristic protected by federal, state or local laws. Please see Moravian University’s Equal Opportunity and Title IX nondiscrimination statement for additional information.
Please visit moravian.edu/benefits to review benefits offered at Moravian University*
WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.
The individual is routinely exposed to indoor conditions, minimum outdoor weather and temperature extremes, and moderate noise level.
We welcome applicants of all abilities and are dedicated to fostering an inclusive work environment. If you need any accommodations during the hiring process or in your role, we encourage you to reach out to Human Resources at hr@moravian.edu or 610.861.1527. View the standard physical demands for positions at Moravian University.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
*Please visit this link to review the benefit eligibility status associated with this position.
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