DTC National Field Operations Manager - Stiltz Homelifts

Are you a highly motivated, determined professional who takes ownership of their performance and thrives in a goal-driven environment?

If you’re energized by making a real difference in people’s lives, are a strong independent decision maker and have a customer-first mindset in all decisions, this role offers both purpose and performance.

As the Direct-to-Consumer Field Operations Manager, you will own the end-to-end performance of all U.S. Direct-to-Consumer homelift installations. This role ensures consistent delivery of the Stiltz Gold Standard Service through strong operational leadership, scalable systems, and full accountability for customer outcomes, cost control, and execution across all markets.

What You’ll Do

• Accountable for consistent, on-time, right-first-time DTC installations across all U.S. markets, protecting the Stiltz Gold Standard Service. 

• Build and scale a repeatable national field operating model, with clear ownership, branch structures and standard ways of working. 

• Lead, coach and hold Local Field Operations Managers and field teams accountable for safety, quality, technical excellence and customer outcomes. 

• Ensure central support functions, including scheduling, customer service, technical support, engineering, permitting and procurement, enable field delivery and remove bottlenecks. 

• Own the customer journey from sale through installation and aftercare, resolving escalations quickly and improving NPS and complaint resolution performance. 

• Use KPI, cost and field performance data to improve installation delivery, first-time completion, response times, CPI and margin performance. 

• Standardize and continuously improve SOPs, playbooks, workflows and systems across installation, service, permitting, scheduling and customer communications. 

• Partner with Sales and New Market Expansion to align demand, capacity and operational readiness for successful market launches and national growth. 

What We’re Looking For

• Proven experience in a multi-site operations leadership role within construction, home services, or installation-led industries 

• Scaling operational models 

• Field team and vendor management 

• Strong commercial and cost control skills 

• Strategic and hands-on capability 

Why You’ll Love Working Here

Comprehensive Benefits Package: Medical, dental, vision, and life insurance.

Time Off: 20 Days Paid Time Off AND 8 Paid Company Holidays

Retirement Plan: 401(k) with a company match that is immediately vested.

Collaborative Environment: Work with a team that values cooperation, efficiency, and success.

Job Details

Location: Bethlehem PA

Role: Full-time
Salary: $100,000 - $110,000 annually

Why Work for Stiltz Homelifts

At Stiltz Homelifts, we’re not just selling homelifts— we’re empowering individuals to age in place, providing life-changing solutions that allow people to remain independent in their homes. Our products change lives by restoring access to the full home and providing peace of mind to families across the country.

As one of the fastest-growing companies in the Lehigh Valley, Stiltz offers meaningful career opportunities for driven, result-oriented professionals who want to make an impact while building a long-term career. With an established national partner network and expanding direct-to-consumer locations across the U.S., growth is a constant.

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