Description

Position Summary:

The Service Project Coordinator attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities:

Manage all parts orders
Receive in-coming parts and service calls.
Research component specific issues.
Quote part pricing in accordance with ABEC, Inc. policy.
Complete parts orders.
Ensure on-time delivery of parts orders.
Update and maintain all parts listings.
Assist Project Manager with Service Department project issues
Recommend improvements to the current system.
Support research for new project pricing and quotes.
Verify compliance with company procedures.
Maintain safe working environment.
Comply with all safety requirements and standards.
Execute other tasks as assigned
Ability to travel when required

Requirements

High School Diploma or equivalent
2 years in customer service or manufacturing
Knowledge or experience with ABEC’s database, parts system, and company procedures
Strong detail orientation and excellent communication/listening skills
Schedule flexibility
Knowledge of Microsoft Office Word, Excel and Outlook
General office practices and procedures
Understand and carry out oral and written directions independently
Ability to build rapport while identifying customers' needs

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