*Hybrid in Las Vegas, NV or Bettendorf, IA

Who We Are:
NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

Overview:
Seeking a full-time Special Operations (Customer Service) Representative who is passionate about operational excellence, team collaboration, and delighting customers. Your primary responsibilities will include addressing inquiries, resolving issues, and supporting existing customers and integrator partners. Reporting to the Director of Operations, you will provide front-line support for incoming calls, emails, technical support, and account setup and changes.

What You’ll Do:

Activation and setup for new customers with our integrated partners while driving operational KPI’s

Maintain customer records and update databases with accurate information

Acting as a liaison between sales, credit bureaus and customers

Providing customer support on incoming calls and emails

Assist in a variety of other projects on an as-needed basis

What You’ll Have:

Minimum of 2 years’ customer service-related experience in an inbound service center work environment

Ability to analyze and resolve customer issues of diverse scopes

Strong working knowledge of Microsoft Office and Salesforce.com

Effective verbal and written communication skills

Ability to interpret and communicate detailed product information

Highly collaborative team player with a passion for providing great service

Ability to manage multiple tasks

Positive, assertive individual with a desire to learn, grow, and develop

Experience or knowledge in the automotive industry a plus

What We Offer:

Competitive Hourly Pay
Unrestricted PTO
Comprehensive benefits package, including health, dental, and vision insurance.
401(k) plan with company match.
Professional development opportunities and continuous training.
A supportive and dynamic work environment with opportunities for growth and advancement.

Hiring Timeline:

Culture Index Survey (10-Minute)
Recruiter Phone Screen
Hiring Manager Interview
Cross-Functional Partner Interview
Offer

We are an equal employment opportunity employer and a drug-free workplace.

Texting Privacy Policy and Information:

You may receive text messages regarding your application and potentially regarding interview scheduling.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes

Message frequency will vary depending on the application process.

Msg & data rates may apply.

OPT out at any time by texting "Stop".

Learn more about this Employer on their Career Site

Customer Service Representative