Concierge Assistant Manager & Mountain Access Specialist

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Member Services department is currently seeking candidates for a Concierge Assistant Manager & Mountain Access Specialist. This is a full-time year-round position located in Big Sky, Montana.

The purpose of the Concierge Assistant Manager and MA Specialist is to assist in overseeing day-to-day operations and facilitate impeccable Member and guest services and assist in the daily operations of the Concierge and Mountain Access departments.

Starting at $65,000 annually

Major Responsibilities:

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately. 

Essential Job Functions: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong Mountain Access knowledge- you will be managing that department with the Concierge Manager 
• Learn and understand the software systems for MA Member database, ski passes, and vehicle cards.
• Gather and manage Member and guest visit information, review for deficiencies or errors, correct any incompatibilities, update Member database, and create access cards.
• Assist the Concierge Manager with the daily oversight and management of the Mountain Access department, ensuring efficient operations anda high levelof Member and guest service.
•  Serve as a knowledgeable resource for Members, guests, and employees regarding Mountain Access policies, procedures, parking, vehicle access, ski access, and related services.
• Coordinate closely with Concierge, Security, Transportation, Ski Operations, and other departments to ensure seamless Mountain Access operations and consistent Member experience.
• Monitor daily Mountain Access operations and proactively identify and resolve issues related to Member access, guest access, vehicle cards, ski passes, and database information.
• Assistwith developing, implementing, andmaintainingMountain Access procedures and processes to improve efficiency, accuracy, and the overall Member experience.
• Communicate effectively with Members and internal departmentsregardingaccess-related questions, concerns, and special requests, using sound judgment and discretion when resolving issues.
• Support the Concierge Manager with reporting, tracking, and analysis of Mountain Access activity and trends toidentifyopportunities for operational improvements.

Other Duties and Responsibilities: 

• Assistwith training, coaching, and development of Mountain Access team members, ensuring staff have the knowledge and resources necessary to provide exceptional service.
•  Serve as a leader within the Concierge team by setting a positive example of professionalism, accountability, teamwork, and Montana Hospitality.
• Maintaina high levelof attention to detail when reviewing access requests, registrations, and Member information, while protecting the confidentiality and accuracy of Member data.
• Become a licensed Notary
• Provide leadership and operational support during peak periods,special events, and high-volume arrival and departure days to ensure a smooth and welcoming experience for Members and guests.

Disclaimer:  

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

• Associate degree or equivalent course work
• 4+ years of experience in the Hotel Hospitality industry
• 2+ years of supervisory experience

Experience/Education Preferred

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• Proficiency in TEI (Total E Integrated), Salesforce, Smartsheet and Jotform are valued.

Certificates & Licenses

• Valid State Driver’s License

Computer Skills

• Intermediate/advanced keyboarding skills; Intermediate knowledge of Microsoft Office systems. 

Language Ability

• Able to speak clearly and effectively with members, guests, and coworkers
• Able to write clearly and professionally

Math Ability

• Able to performbasic to complexmath calculations.

Reasoning Ability

• Ability to solve problems independently andidentifywhen to escalate situations to higher-level staff

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow, or inclement weather as the demands of the position so dictate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk and/or hear. The employee is frequently required to lift up to 25 pounds. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to sit, stand, and walk, climb, or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned.

Receipt and Acknowledgment  

I acknowledge and understand that: 

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements,and at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions. 
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club. 
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules,and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage. 

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