Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

intentionally create a sense of community and belonging for our guests, employees and franchise partners
continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
sustain a culture that promotes diversity of thought and experiences
ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
drive change in our company and industry through action and implementation

Summary:

The IT Support & Junior Systems Administrator is responsible for providing front-line technical support while assisting with the administration, maintenance, and security of the organization’s IT infrastructure. This role blends hands-on end-user support with foundational system administration duties across hardware, software, network, and cloud environments. This position ensures reliable operation of end-user systems and contributes to the stability, performance, and security of servers, networks, and SaaS platforms.

Essential Duties and Responsibilities:

Provide day-to-day support for end users, including troubleshooting hardware, software, printers, and network connectivity issues

Install, configure, and maintain desktop/laptop systems and standard business applications

Respond to support requests and incidents using ticketing systems and support tools

Assist users with operational questions and provide ongoing technical guidance and training

Support phone systems and end-user communication tools

Troubleshoot and escalate complex issues to senior IT staff when necessary

Maintain a high level of customer service with a proactive, user-focused approach

Assist with deployment, configuration, monitoring, and maintenance of servers, SaaS platforms, and cloud environments

Support system security, patch management, backups, and antivirus/endpoint protection processes

Monitor system performance and usage to ensure availability, efficiency, and reliability

Assist with administration of virtualization platforms and cloud services (e.g., VMware, Azure)

Implement configuration changes, updates, and new software solutions as directed

Support network components including switches, firewalls, wireless, and VPN connectivity

Contribute to documentation, standards, and IT policy enforcement

Participate in system maintenance tasks and hardware lifecycle management

Non-Essential Duties and Responsibilities:

Assist with IT onboarding and training for new employees
Maintain documentation for systems, procedures, and troubleshooting steps

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:

1–3 years of IT support and/or systems experience

Strong knowledge of PC hardware and operating systems

Basic understanding of IP networking concepts

Familiarity with system security, patching, and antivirus tools

Experience troubleshooting end-user issues in a business environment

Strong written and verbal communication skills

Preferred Education and Experience:

Experience with virtualization platforms (VMware)

Exposure to cloud platforms (Azure, AWS)

Knowledge of SaaS applications and integrations

Familiarity with networking equipment (Cisco, Meraki, Palo Alto, etc.)

Experience with backup solutions (e.g., Veeam)

Relevant certifications (CompTIA A+, Network+, Microsoft, VMware) preferred

Physical Demands and Working Conditions:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other items up to 40 pounds with assistance.
Prolonged exposure to computer screens and artificial lighting.
Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.
May require travel to locations or sites as needed. Travel occurs in all weather conditions, including extreme heat and cold.
Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces.
Will experience occasional interruptions and shifting priorities.

KOA does not sponsor Visas

KOA currently does NOT hire in the following states:

Alaska	Idaho	North Dakota
District of Columbia	Louisiana	Rhode Island
Hawaii	New Hampshire	Vermont

Benefits Offered:

Medical/Vision Insurance
Dental Insurance
Health Savings Account
Flexible Spending Account
Dependent Care Account
Paid Life & AD&D Insurance
Paid Short Term and Long Term Disability
Voluntary Life & AD&D Insurance
Voluntary Critical Illness Insurance
Voluntary Accident Insurance
Voluntary Hospital Indemnity Insurance
Paid Time Off
Paid Parental Leave
Employee Assistance Program
401K Retirement Plan
401K Company Contributions

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

Learn more about this Employer on their Career Site

IT SUPPORT AND JUNIOR SYSTEMS ADMINISTRATOR