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Position Summary:
Enhance, document, and support assigned software applications. Initial focus will be the FlexTeller platform. This position is responsible for serving as a contact between the vendor and business unit and will work with management and operations regularly to resolve outstanding issues and complete routine tasks and project deliverables.
Essential Duties & Responsibilities include the follow: other duties may be assigned.
System Support for the Software
- Maintain system documentation including desktop procedures, end user procedures, system diagrams, user access audits and test plans.
- Participate in meetings and deliver presentations and training to small and large groups.
- Research and test upgrades and releases while adhering to documented change management process and procedures. Monitor and review vendor communications for all products and services for issues, enhancements and new feature/functionality.
- Provide support to branches, escalate unresolved issues, including all relevant details to appropriate staff and/or vendors.
- Coordinate the research, reporting, and resolution of issues reported for assigned FlexTeller functions. Propose system and procedure changes as needed to prevent future issues, improve function, or improve service.
- Provide subject matter expertise to assist in the development of training for end users.
- Understand and maintain disaster recovery plans for assigned applications.
- Understand end user requirements of assigned applications. Assist in converting business requirements into system requirements and communicate the need to the vendor.
- Understand and interpret performance measures, goals, and objectives for the software.
- Report system performance issues to the vendor, bank departments, and management.
- Understand and monitor data integrations with source systems to ensure accurate and timely processing of data.
- Understand and monitor data validation routines and understand the business impact of data exceptions or delays.
- Participate in projects as assigned.
- Serve as a backup system administrator for other applications as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
Minimum of two years teller experience is preferred. College degree or technical school preferred, or equivalent combination of education and experience. Conceptual understanding of database design and integration required. Prior experience in bank operations, project coordination, or similar financial functions preferred. Experience with bank applications and software administration a bonus.
Strong communication skills, both written and oral. Must be a self-starter. Ability to work independently or with a team. Ability to properly prioritize workload and remain adaptable under pressure. Must have strong organizational and analytical skills. Must possess a solid balance of technical and business knowledge.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
For full description, which includes physical mental demands please see attachment.
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