Member Services Representative (Teller)

Full time ~ 40 hours/week Some overtime may be required

SUMMARY:

At Billings Federal Credit Union our Member Service Representatives consistently provide an atmosphere of high-quality member service. We accurately perform teller-related transactions for members while maintaining accurate transactional records in accordance with credit union policies and procedures. This is a full-time, 40 hours/week, position. This position is on-site only.

MSRs:

Explain and cross-sell products and services that are available at the Credit Union
Answer member questions and direct unanswerable questions to the appropriate department
Ensure that all information and transactions regarding Credit Union members are kept confidential
Maintain a courteous and professional attitude with all people, including fellow employees, members, management, staff, board members, and outside vendors
Count, verify and package coins and currency
Perform all forms of over-the-counter and mail transactions
Balance cash drawer to teller close report. Research and resolve balancing discrepancies
Examine checks for endorsements and negotiability
Process checks and other documents through imaging system as required for retention compliance
Maintain current knowledge of Credit Union philosophy and all Credit Union services, policies, and procedures
Strictly adhere to established security and regulatory procedures
Maintain the security of the work area and ensure that it presents an organized and neat appearance

These duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

TRAINING AND EXPERIENCE:

High school diploma or the equivalent – required
Experience in a position involving extensive public contact – required
Cash handling experience – required
Retail sales background – preferred
Employment experience in a Financial Institution - preferred

KNOWLEDGE and ABILITIES:

Excellent oral and communication skills
Basic bookkeeping principles
Ability to operate a personal computer
Ability to operate an adding machine
Ability to follow oral and written instructions

SPECIAL FACTORS AND PHYSICAL DEMANDS:

Requires being under constant pressure for absolute accuracy within time limitations
Requires working with frequent interruptions
Commitment to hours required of this position: Mon – Fri; between 7:30am – 6:30pm; 40 hours/week
Ability to lift and/or carry up to 50 pounds
Stooping; kneeling; crouching; and reaching below, at, and over shoulder level required
Sitting – 10%; standing and walking - 90%
Hearing, visual, and verbal ability required

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Member Services Representative - Teller