Overview

Looking to Trade UP to a better opportunity? Ball Heating and Air Conditioning is looking for a reliable and detail-oriented Dispatcher to join our growing team! This is an exciting opportunity to be a vital part of our daily operations — ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you!

Why Join Our Team?

Competitive pay with room to grow
Medical, Dental, and Vision Insurance
401(k) with company match
Life and Disability Insurance
Paid Time Off (PTO) & Paid Holidays
Ongoing training and career development
A supportive, team-oriented company culture

What You'll Do:

Answer and prioritize emergency and non-emergency service calls
Schedule and dispatch service technicians for installations and repairs
Maintain accurate customer records in our database
Coordinate with field teams to troubleshoot service issues
Ensure clear and timely communication between customers and technicians
Play a critical role in keeping operations running smoothly and efficiently

What We’re Looking For:

1+ year of experience in a call center, dispatch, or customer support role (required)
Strong communication and problem-solving skills
Ability to multitask and thrive in a fast-paced environment
Team player with a customer-first attitude
Familiarity with dispatching or scheduling software is a plus

Location: Monroe, LA (On-site)Pay: $15.00 – $21.00 per hourJob Type: Full-Time

Work Location:

In-office position in Biloxi, Mississippi

Who We Are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If we sound like a company you want a long-term career with, apply today!

We are an Equal Employment Opportunity Employer

Learn more about this Employer on their Career Site