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Job Summary:
The Hospitality Supervisor is responsible for supervising the daily operations of the Spa/Salon, Gift shop and EVS.
Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Roles and Responsibilities:
- Creates a professional, fun, enjoyable environment
- Participates in interviews with department manager
- Effectively handles guest complaints
- Manages adequate staffing levels to meet business demands
- Trains, supervises and motives employees
- Ensures employees work as a team; addresses complaints or interpersonal issues
- Recognizes and rewards individual and team performance
- Inspects team members work
- Completes property safety inspections
- Makes sure staff is properly and timely trained and equipped to perform their jobs
- Supports EVS when needed
- Keeps accurate and up-to-date employee records; conducts 1x1’s
- Assists with Payroll and Timekeeping
- High standard in ethics, service and image
- Documents and administers progressive discipline
- Investigates and documents employees or customer injuries
- Meets deadlines and department goals
- Monitors and sustains guest service levels consistent with property strategies
- Supports Manager with orders for the hospitality departments
- Participates in inventories and assists with stocking
- Manages daily linen operations for Hospitality operations
- Demonstrate working knowledge of computers and standard software
- Excellent written and verbal communication skills
- Works as a spa coordinator or retail clerk as needed
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
- Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
- Suggests products, services and experiences to guests.
- Other duties as assigned.
Qualifications:
- Previous cash handling and P.O.S. register experience
- Must pass a drug test.
- Must possess excellent customer service and communication skills
- Must be able to initiate and engage in conversation in a professional and friendly manner
- Must be at least 18 years of age.
- Maintain knowledge of current property events, promotions and attractions.
- Must have outgoing personality and be able to generate business
- Must be able to work independently, with little supervision
- Comfortable working in a fast paced, dynamic environment.
- Superior communication and presentation skills
- Ability to work effectively in a team setting and independently.
- Must present a well-groomed appearance.
- Must adhere to uniform/appearance requirements.
- Computer skills including operating hardware, software, and other technical equipment
- Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
- Able to accept direction of Senior Leadership.
Physical, Mental & Environmental Demands:
- Able to read, write and speak English sufficiently to perform job.
- Available to work any shift, holidays and weekends.
- Ability to tolerate the smell and residue of cleaning products used in work and back of house areas
- Responds to visual and aural cues.
- Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer
- Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required
- Able to tolerate a loud and noisy environment
- Able to stand and walk for extended periods
- Able to sit, stoop, reach and bend
- Able to lift 20 pounds
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