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JOB DESCRIPTION
POSITION TITLE: Front Desk Clerk JOB CODE #: 310167
REPORTS TO: Hotel Manager on Duty
POSITION SUMMARY:
Must be able to obtain a Mississippi Gaming License.
Responsibilities include providing exceptional guest service by performing all functions of the front desk in a timely & accurate manner.
RESPONSIBILITIES
- Responsible for performing all job duties of a guest service representative and a hotel supervisor
- Responsible for evaluating all guest service representatives for 90 day and annual evaluations
- Responsible for conducting quarterly meetings with the crew
- Responsible for handling any guest or crewmember complaints/issues
- Responsible for reconciling third party bookings at the end of each month
- Responsible for tracking call log data
- Responsible for tracking weekly productivity
- Responsible for interviewing and hiring new clerks
- Responsible for training all new hires and creating training booklets
- Responsible for department orientation with new hires
- Responsible for reviewing the schedule
- Responsible for assisting front desk when needed
- Responsible for assisting marketing with upgrades and room blocks
- Responsible for ensuring that all guest service representatives are consistent in maintaining guest service standards
- Responsible for any other duties as assigned by the supervisor
CERTIFICATION/LICENSES: Mississippi Gaming License REQUIRED.
EDUCATION OR SKILLS REQUIRED:
High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel.
PHYSICAL ACTIVITIES:
The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills.
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