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39533, Biloxi, MS
Slots - Player Ambassador

Slots - Player Ambassador

Treasure Bay LLC

Posted 4 months ago, valid for a month

Biloxi, MS 39533, US

Competitive

Full Time

Paid Time Off

Flexible Spending Account

Employee Discounts

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Sonic Summary

The position of Slots - Player Ambassador at Treasure Bay Casino requires a candidate who will be responsible for addressing the needs of guests and promoting club membership benefits.
The role involves monitoring the casino floor to engage with guests who are not actively using their player’s cards and assisting in creating new member accounts.
Candidates must possess a Mississippi Gaming Badge and demonstrate strong customer service and conflict resolution skills, along with the ability to complete paperwork accurately.
The job offers a salary of $40,000 per year and requires a minimum of 1 year of experience in a customer service role.
Benefits include a 401k, medical/dental/vision/life insurance, PTO, and employee discounts, with eligibility for some benefits starting after 30 days.

Job Description

POSITION TITLE: Slots - Player Ambassador JOB CODE: # 111603

REPORTS TO: Jamie Mitchell

DEPARTMENT: Casino Operations

Job Description: Responsible for all Treasure Bay guests and responding to their needs.

Responsible for walking the casino floor to look for guests that are not actively using a player’s card.

Responsible for speaking to guests and explaining the many benefits that being a club member has to offer.

Responsible for obtaining accurate information from guests in order to create a new member account.

Responsible for helping to expand our marketing database to ensure Treasure Bay’s success.

Communicates with Slot Floor Supervisors and Slot Floor Managers.

Closely monitors all paperwork for accuracy.

Qualifications: Must currently have - or be able to obtain - a Mississippi Gaming Badge. Ability to complete paperwork accurately and efficiently. Excellent customer service and conflict resolution skills are necessary.

BENEFITS:

401k; Medical/Dental/Vision/life/FSA sign-up after 30 days; Rocket Lawyer Legal; PTO; employee discounts

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