Retail Assistant Store Manager (Full-Time) - Christopher & Banks

LOCATION: Various – Retail Store Locations

DEPARTMENT: 2190 – Retail Stores

REPORTS TO:  Store Manager

SUPERVISES:  No direct reports, but supervises 3+ Retail Sales Associates when manager on duty 

 OVERVIEW

The Assistant Store Manager is responsible for supporting the Store Manager in managing store operations to ensure a great customer experience and maximum profitability. The Assistant Store Manager will perform all management functions in the absence of the Store Manager.

KEY RESPONSIBILITIES

Service and Results

• Demonstrates a “Play to Win” mindset. Leads by example in driving sales plan and other KPIs with a customer first approach. Has a passion to provide great customer service.
• Partners with Store Manager to plan and execute grassroots events, marketing activities and compelling visual presentations.
• Maintains sales floor awareness and resolves customer concerns quickly and effectively.

Recruit, Coach and Develop Team

• Supports Store Manager in recruiting top talent and builds a bench of internal and external candidates. 
• Provides timely feedback, training, and coaching that result in improved performance.
• Holds team accountable for achieving performance and service expectations. 
• Communicates clearly and respectfully and promotes teamwork.

Operations 

• Maintains general operations of the store including keyholding responsibilities and adheres to all operational policies and procedures, including loss prevention, to ensure safe and efficient operations. 
• Organizes and leads efforts to maintain a store that is safe, clean, and easy to shop.
• Executes corporate directives within designated timeframes.

• Other duties as assigned.

 QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

• High school diploma or equivalent along with 2 years of retail sales experience. Specialty store or boutique preferred.
• Strong organizational and retail selling skills with the ability to prioritize and manage time effectively.
• Ability to foster teamwork and collaboration.
• Retail math and technology aptitude including ability to operate POS, PC, email, and iPad functions.
• Ability to make bank deposits and assume keyholder responsibilities in accordance with company guidelines.
• Must be reliable, dependable, and able to work a flexible schedule that includes days, evenings, weekends, and holidays. 

 DISCLAIMER